Pre-Litigation Case Manager (Personal Injury)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$4-$6 USD/HR

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

Join a Team That's Fighting for Clients

Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico, USA — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping move cases forward at our best.

We're hiring a skilled and compassionate Pre-Litigation Case Manager to play a key role in guiding clients through their cases with clarity, organization, and care. If you're an experienced case management professional who leads with empathy, thrives in a collaborative environment, and takes pride in the kind of client service that makes a real difference — read on.

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no a ---------- . Here's what you can look forward to:

-A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture
-Giveaways, bonuses, and incentives throughout the year

What We're Looking For

-Minimum 3 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant experience will not be considered)
-Strong understanding of state, local, and federal court rules 
-Strong empathy for injured clients
-Exceptional communication skills, verbal and written
-Confidence and motivation to exceed expectations
-Professional attire and demeanor
-Desire to learn, develop, and motivate tea ---------- mbers
-Excellent organizational and time-management skills
-Ability to work during US Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
-History of longevity in past roles

What You'll Do

As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.

MISSION STATEMENT

To work together with attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy, with the goal of maximizing compensation for the harms caused by the wrongful actions of others.

To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.

To make sure that, at the end of every case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to their harm.

To work and motivate tea ---------- mbers according to the values of Parnall Law Firm.

RESULTS / OUTCOMES (What you must get done.)

Attend firm-wide huddle every Monday at 8:00 AM
Attend daily team mini huddles Tuesday through Friday at 8:00 AM
Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
Contact new clients within 24 hours of being retained to complete intake questionnaire
Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
Ensure outstanding tasks do not exceed 50 at any given time
Complete case analysis within 3 weeks of receiving insurance confirmations
Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submit demand letters within 2 days of approved client authority
Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline

DUTIES / RESPONSIBILITIES

Maintain thorough familiarity with each case in your caseload
Post all case information and dates in SmartAdvocate
Assist with property damage claims when necessary
Communicate with adjusters on case matters
Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
Ensure Medicare subrogation claims are opened timely on the portal
Review and update evaluation forms and demand packages before attorney meetings with clients
Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
Calendar all case information pursuant to the calendaring protocol
Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
Keep clients updated with copies of file documents
Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
Follow and maintain all firm policies and procedures

SKILL REQUIREMENT
English Proficiency Case Management
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0227
Total Execution Time  0.0241
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,508,880 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Pre-Litigation-Case-Manager-Personal-Injury-1686441
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0152 seconds)  (Hide)
0.0009   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0009   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1686441
 LIMIT 1 
0.0009   SELECT *
FROM `employers`
WHERE `employer_id` = 596808
 LIMIT 1 
0.0014   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1686441
AND `misc`.`id` IS NULL 
0.0010   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-13',ej.date_added) duration_days, DATEDIFF('2026-07-13',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-13',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1686441' 
0.0008   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1686441 
0.0013   UPDATE employer_jobs SET hit_counts = '***Jul-10-2026=650***Jul-11-2026=42***Jul-13-2026=1' WHERE job_id= '1686441'  
0.0014   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=692' WHERE job_id= '1686441'  
0.0013   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1686441' AND status LIKE 'sent%' ORDER BY id DESC  
0.0009   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1686441 
0.0026   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '596808'
AND `date_added` >= '2022-06-08' 
0.0009   select * from teasers 
0.0008   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)