Right-Hand Operations Specialist (Inbound Calls + Operations)

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TYPE OF WORK

Gig

SALARY

Performance based

HOURS PER WEEK

25

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

Read this before applying.

I’m not looking for a typical virtual assistant.

I’m looking for my right hand.

Someone who takes ownership.

Someone who doesn’t wait to be told every little step.

Someone who sees a problem and solves it.

Someone who constantly asks, “What else can I do?”

If you’re the type of person who waits for instructions all day…

This isn’t the role for you.

If you’re the type of person who blows people away with your work ethic, initiative, and attention to detail…

Keep reading.

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Who I’m Looking For

A while back, I worked with someone who completely changed my expectations of what a great assistant could be.

She was incredibly fast.

She stayed organized.

She thought for herself.

She solved problems before I even noticed them.

She didn’t need constant reminders.

She didn’t wait for permission to make things better.

She simply owned her responsibilities.

That’s who I’m trying to find again.

I’m not hiring for the skills you have today.

I’m hiring for your mindset.

I can teach software.

I can teach quoting.

I can teach our systems.

I can’t teach urgency, ownership, work ethic, or initiative.

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About Us

I’m Kaleb, and I’m building multiple home service businesses in the United States.

Right now, you’ll primarily support our growing fence company, but this role is designed to grow alongside the business.

As we launch additional companies, you’ll become a key part of helping operate all of them.

This is not a dead-end VA job.

I’m looking for someone who wants to build something long-term.

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What You’ll Do

You’ll become one of the first members of our operations team.

Your responsibilities will include:

* Answering inbound phone calls from customers (excellent English is required)
* Responding quickly to new customer inquiries
* Creating and sending fence quotes (training provided)
* Following up with leads
* Scheduling appointments
* Coordinating with subcontractors
* Keeping customer information organized
* Helping improve our systems and processes
* Solving problems before they become problems

Every day will be a little different.

If you enjoy variety and taking ownership, you’ll love this role.

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What Success Looks Like

The people who succeed here are:

* Extremely responsive
* Excellent communicators
* Comfortable talking with American customers
* Organized
* Detail-oriented
* Fast learners
* Independent thinkers
* Hungry to improve
* Able to solve problems without constant supervision

I don’t want someone who simply completes today’s task list.

I want someone who makes my life easier because they take ownership.

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Compensation

This role starts as performance-based pay because we’re a startup. I believe the people who create the most value should earn the most.

Customer Quotes

* ???? $3 for every completed, accurate quote
* ???? +$20 when your quote results in a booked on-site consultation
* ???? +$30 when that customer becomes a paying job

A quote that goes all the way from inquiry to sold project earns you $53.

Inbound Phone Support

* ???? $10 for every qualified inbound call you handle
* ???? +$75 when one of your phone leads becomes a paying customer

The more responsibilities you take on, the more opportunities you’ll have to earn.

This role starts with answering inbound calls, responding to leads, sending quotes, coordinating with subcontractors, and helping keep our operations running smoothly.

As we grow, you’ll have the opportunity to take ownership of additional parts of the business. My goal is to promote from within, and the right person will transition into a stable monthly salary plus performance bonuses as they become an essential part of our operations.

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What I’m Really Looking For

I’m not looking for someone to “help me.”

I’m looking for someone who eventually helps run the business.

I want someone I can trust.

Someone who follows through.

Someone who notices things that others miss.

Someone who makes customers feel taken care of.

Someone who takes pride in doing exceptional work.

If you become that person, I’ll continue investing in you as the business grows.

?

To Apply

Start your application with the word MONSTER so I know you actually read the posting.

Then answer these questions:

1. Tell me about yourself.
2. Why do you think you’d be a better fit than other applicants?
3. Tell me about a time you took ownership of a problem without being asked.
4. Have you answered inbound customer phone calls before? If so, tell me about that experience.
5. How would you rate your spoken English from 1–10?
6. How quickly do you normally respond to emails or messages during working hours?
7. Are you comfortable working U.S. Eastern business hours?
8. What’s something you’ve done at a previous job that wasn’t your responsibility, but you did it anyway because it needed to be done?

I’m looking for someone who wants to build something—not someone who’s just looking for their next gig. If you’re the kind of person who consistently exceeds expectations and takes ownership, I’d love to hear from you.

SKILL REQUIREMENT
Inbound Sales English Speaking Attention to Detail
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