Business Development Consultant – Customer Facing (Sales & Support)

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TYPE OF WORK

Full Time

SALARY

42,724 PHP

HOURS PER WEEK

38

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

42,724 PHP Per month
10% bonus on all sales (Ongoing)


About the Role:

We're looking for a proactive, customer-facing Business Development Consultant to drive growth for HiveRef ( ---------- ), an automated employment reference-checking platform built for small and medium businesses that hire without a dedicated HR team. This is a full-cycle role: you'll identify and qualify leads, reach out and pitch the product, close new business signups, and then stay engaged as the first point of contact for onboarding and ongoing customer support via email and phone. Think of it as a blended Business Development Manager (BDM) and Customer Success role.

Key Responsibilities:

Lead Generation & Prospecting
- Research and identify potential customers who fit HiveRef's target market: SMBs, accounting firms, recruitment agencies, facilities and building companies, and any lean team hiring without an in-house HR department.
- Build and maintain a steady pipeline of qualified leads using tools such as LinkedIn, business directories, industry associations, and referrals.
- Segment leads by industry, company size, and hiring volume to prioritize outreach.

Outreach & Sales

- Conduct outbound outreach via email, phone, and LinkedIn to introduce HiveRef and its value proposition (fast reference checks, fraud/integrity detection, AI-generated questionnaires, compliance guardrails, full audit trail).
- Deliver clear, confident pitches explaining how HiveRef saves hiring teams time and reduces risk, tailoring the message to each prospect's hiring pain points.
- Handle objections, answer product questions, and guide prospects toward starting a free trial (4 free reference checks, no card required) and converting to a paid plan.
- Follow up consistently until a lead converts or is disqualified.

Customer Onboarding & Support

- Act as the primary point of contact for new customers after signup, helping them set up their first reference check and understand key features.
- Provide ongoing support via email and phone for existing customers, answering questions, troubleshooting basic issues, and escalating technical problems when needed.
- Identify upsell opportunities as customers' hiring volume increases (moving them to higher plans).

Tracking & Reporting

- Maintain accurate, up-to-date records of all leads, outreach activity, conversations, and deal stages in a CRM or shared tracking system. We do not have a CRM in place yet, so you may help us select or set one up.
- Provide regular reports on pipeline status, conversion rates, outreach volume, and customer support activity.
- Flag recurring customer objections or product feedback to management to help refine sales messaging and the product roadmap.

Requirements:
- Confortable providing advice to leadership team on best practice
- Proven experience in business development, sales or telesales (SaaS or B2B experience strongly preferred).
- Excellent written and verbal English communication skills; confident and professional on the phone.
- Strong ability to use AI on a daily basis to assist with efficiencies.
- Comfortable with cold outreach and consultative selling.
- Organized and detail-oriented, with experience using CRM tools or spreadsheets to track pipeline activity.
- Customer-service mindset: patient, responsive, and able to explain product concepts in simple terms.
- Self-motivated and able to work independently with minimal supervision, while hitting agreed targets.
- Prior experience in B2B SaaS sales is an advantage but not required.

Schedule:
- Full-time, 37.5 hours per week, Monday to Friday, aligned with Australian business hours. This is flexible and will change to an output-based role.

SKILL REQUIREMENT
Outbound Sales Sales Support Account Management
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