Customer Service & Lead Qualification Specialist

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TYPE OF WORK

Part Time

SALARY

25000

HOURS PER WEEK

20

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

We're looking for a proactive, confident, and results-driven Customer Service & Lead Qualification Specialist to join our growing team.

This role is ideal for someone who enjoys speaking with people, building relationships, and converting enquiries into appointments. Initially, your primary responsibility will be reactivating dormant leads and managing outbound calls. As you become familiar with the business, there is an opportunity to grow into an Administrative Assistant and Personal Assistant role supporting the CEO.

This is an excellent long-term opportunity for someone who enjoys customer service, sales support, and administration.

Key Responsibilities

Outbound Lead Management

Conduct outbound calls to existing leads within our CRM database
Re-engage previous enquiries and identify opportunities to book appointments
Follow up on leads generated through marketing campaigns and events
Build rapport with prospective clients and understand their needs

Database & CRM Management

Update and maintain CRM records daily
Ensure all customer interactions, notes, and lead statuses are accurately recorded
Keep contact information up to date, including email addresses and phone numbers

Appointment Setting

Qualify prospective clients
Schedule appointments for qualified leads
Ensure all required forms and information are completed before confirming appointments

Administration

Provide day-to-day administrative support
Answer emails and phone enquiries
Prepare and proofread documents
Assist with general office administration
Complete additional administrative tasks as required

Skills & Experience

Essential

Previous experience in the property industry
Experience in customer service, appointment setting, or sales support
Experience making outbound or cold calls
Excellent verbal and written English communication skills
Strong organisational and time management skills
Confident, professional, and persuasive phone manner
Self-motivated and able to work independently
Proficiency with Microsoft 365
Experience using CRM systems (Salesforce experience is highly regarded)

Equipment

Reliable high-speed internet connection
Professional-quality headset
Quiet home office environment

Key Performance Indicators

Consistently complete 200–300 outbound calls per week
Generate 20–40 qualified leads per month
Secure 20–40 confirmed appointments per month
Maintain accurate and up-to-date CRM records
Ensure all booking requirements are completed before appointments are confirmed

If you're an excellent communicator who enjoys helping people, thrives on achieving targets, and is looking for a long-term remote opportunity with career growth, we'd love to hear from you. Please send your application with your CV and start by saying "I am your next Customer Service & Lead Qualification Specialist. Hire me!" so that we know if you have read and understood the job description.

SKILL REQUIREMENT
Lead Generation Customer Service Outbound Calls
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