German speaking Software-Support agent

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

6 $ / hour

HOURS PER WEEK

25

DATE UPDATED

Jul 11, 2026

JOB OVERVIEW

We are looking for support for our customer support team on part-time or full-time basis

ABOUT THE ROLE:
We're looking for a proactive and detail-oriented Support agent to support our growing software company. Based in Austria, we are a small team of 15 professionals working remotely across the globe. We develop custom software solutions for Austrian businesses, helping them streamline operations through digital platforms such as customer portals, employee portals, and other business applications.

Our goal is to grow this into a long-term role for the right person. We'll start with a defined project building knowledge and support processes. This allows both sides to get to know each other and creates a strong foundation for expanding responsibilities over time.

As part of your role, you'll review existing project documentation, customer communications. Once you're familiar with our products, services, and customers, you'll gradually take on customer support responsibilities, helping answer incoming inquiries and coordinating with our development and project teams when needed.

During periods with lower support volume, you'll assist with a variety of administrative and operational tasks, such as translation (German), CRM updates, scheduling, research, and email organization. Someone who enjoys learning new things, is flexible, and takes ownership of their work will thrive in this position.

This role is a great fit for someone who:
- Has excellent written and spoken German & English skills (German is a must).
- Is highly organized and pays close attention to detail.
- Can quickly understand software products and business processes.
- Enjoys creating clear documentation and knowledge articles.
- Communicates professionally and confidently with customers.
- Is comfortable working independently in a remote-first environment.
- Takes initiative and is eager to contribute across different areas of the business.

As a small company, every tea ---------- mber has a meaningful impact. You'll work closely with colleagues around the world while helping Austrian businesses improve and digitize their day-to-day operations through software solutions that make a real difference.

Your Responsibilities
- German & English language skills
- Monitoring support tickets
- Customer communication and user support
- Recording software changes and bugs
- Coordinating with the development team
- Testing
- Documentation

Your Profile
- Experience in customer support and a good technical understanding
- Independent and structured way of working
- Reliability and attention to detail
- Excellent German and English language skills.

SKILL REQUIREMENT
Email Support German Language
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0216
Total Execution Time  0.0229
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,497,088 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/German-speaking-Software-Support-agent-1686330
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0142 seconds)  (Hide)
0.0009   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0009   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1686330
 LIMIT 1 
0.0009   SELECT *
FROM `employers`
WHERE `employer_id` = 953336
 LIMIT 1 
0.0016   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1686330
AND `misc`.`id` IS NULL 
0.0010   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-13',ej.date_added) duration_days, DATEDIFF('2026-07-13',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-13',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1686330' 
0.0013   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1686330 
0.0014   UPDATE employer_jobs SET hit_counts = '***Jul-10-2026=129***Jul-11-2026=483***Jul-13-2026=1' WHERE job_id= '1686330'  
0.0013   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=610' WHERE job_id= '1686330'  
0.0015   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1686330' AND status LIKE 'sent%' ORDER BY id DESC  
0.0009   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1686330 
0.0009   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '953336'
AND `date_added` >= '2022-06-08' 
0.0008   select * from teasers 
0.0008   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)