Rockstar CSR Needed! ASAP

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TYPE OF WORK

Full Time

SALARY

$5-7 USD Per Hour

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

I’m looking for a highly organized, detail-oriented, and proactive Virtual Assistant with strong administrative and customer service experience to support a growing home service business. This role is ideal for someone who is confident managing operations behind the scenes, comfortable communicating with customers and team members, and capable of keeping things organized in a fast-paced environment.

This is a long-term opportunity for someone who takes ownership, communicates well, and enjoys building structure, improving systems, and supporting daily business operations.

What You’ll Be Doing:
-Handle inbound and outbound customer communication via phone, email, and SMS
- Manage scheduling, appointment coordination, and calendar updates
- Support dispatch and technician coordination as needed
- Maintain and update CRM records, customer notes, and job details
- Assist with administrative tasks such as reporting, data entry, file management, and documentation
- Help organize internal processes and improve workflows
- Monitor team activity and help keep tasks on track
- Assist with customer follow-ups, estimates, invoices, and general client communication
- Support light social media, content updates, and basic graphic tasks when needed
- Use AI tools to improve efficiency, organization, and communication

If you’re still reading, include your favorite animal in the subject line of your application

What I’m Looking For:
- Strong administrative and customer service background
- Previous Virtual Assistant experience supporting a business owner or operations team
- Excellent written and verbal English communication
- Strong organizational and time management skills
- Ability to multitask, prioritize, and stay calm under pressure
- Comfortable taking initiative and solving problems independently
- High attention to detail and strong follow-through
- Tech-savvy and quick to learn new tools and systems
- Professional, reliable, and able to take ownership of tasks

Required Experience:
- Administrative support
- Customer service (phone, email, SMS)
- Calendar and appointment management
- CRM management and data entry
- Reporting and documentation
- Process improvement / workflow organization

Preferred Experience:
- Home service, trades, or service-based business experience
- Dispatch or technician coordination
- Supervisory or team coordination experience
- AI tools (ChatGPT, Claude, knowledge bases, automations, voice agents, etc.)
- Social media support / Canva / light design work

Tools You May Use:
- Jobber
- Housecall Pro
- ServiceTitan
- GoHighLevel
- Google Workspace
- Microsoft Office
- Canva
- ChatGPT / Claude
- Other CRM and productivity tools

This Role Is a Great Fit If You:
- Like creating structure and keeping things organized
- Enjoy helping a business run smoothly behind the scenes
- Are proactive and take initiative without being micromanaged
- Can communicate clearly, think critically, and solve problems quickly
- Want a long-term role where you can grow and take on more responsibility over time

To apply, send a message with a short introduction and an updated resume with your relevant experience and the tools you’ve used. Be sure to follow the instructions in the job post carefully. I will be responding to qualified applicants for the next step of your application.

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