Customer Support Rep TO Support Manager (Remote, Full-Time)

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: TYPE OF WORK

Any

: SALARY

$5/hour

: HOURS PER WEEK

20

: DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

Long-Term, Full-Time, Remote
Starting pay is $5/hour. We are stating that up front so nobody wastes their time.
We are hiring one person for this role, and we are hiring with the expectation that they will grow into managing our support team within six to twelve months. We would rather pay one excellent person well as they grow than hire several average ones.

We want an honest worker who works hard and helps the company. We want to take care of you and if you are a hard worker, you will very quickly rise to become our CS Manager (this position is vacant now!) and you will be put on a ~$750-$1000 monthly retainer plus bonus and supervise other reps.

ABOUT US
We run on Shopify. And you will be doing support inside of GMAIL

WHAT YOU WILL DO AT THE START
You will answer customer emails covering refunds, order status, shipping questions, product questions, and subscription issues.
You will process refunds inside Shopify.
You will cancel, pause, and reschedule subscriptions inside Loop.
You will respond to chargeback disputes by gathering evidence and building a clear written record.
You will work from our templates and SOPs, and when a template is not working, you will tell us and help rewrite it.
Full training is provided. Experience with Shopify and Loop is a plus, but we will teach the right person.

WHAT THE ROLE BECOMES
If you perform, you will take full ownership of the inbox without supervision.
You will write the SOPs that future hires follow.
You will help hire, train, and review other support representatives.
You will report on refund rate, first response time, and the reasons customers cancel.
Over time you will manage a small support team, and you will have a voice in decisions about our offers and our product, because you will understand our customers better than anyone else in the company.

PAY AND GROWTH
You start at $5/hour, working a few hours per day, paid weekly through [Wise / Deel / PayPal].
After 90 days of consistent performance, pay increases to $7/hour with hours per day changing with demand.
As a senior representative//CS manager pay increases to a fixed $750-$1000 monthly retainer or higher + bonuses

WHAT WE ARE LOOKING FOR
Written English strong enough that a US customer would read your replies as native.
Composure under pressure. You can receive an angry email and write the reply that keeps the customer.

***Complete honesty in logging your hours. This is not negotiable. Anyone found misreporting time is let go immediately.

A reliable internet connection and consistent availability during the required hours.
Responsiveness on whatsapp.
Initiative. You solve problems rather than waiting to be told.
Willingness to tell us when something we wrote is wrong.

WHAT WE ARE NOT LOOKING FOR
Someone splitting their attention across several other clients.
Someone who needs a manager to be on their ass throughout the day.
Someone who pastes AI-generated text into a customer reply without reading it first.

WHAT WE PROVIDE
Full training, written SOPs, and ready-to-use email templates.
Direct access to the founders. Your questions go straight to Krishan or Ben. There is no layer between you and the people who own the company.

HOW TO APPLY
Send both of the following. Applications missing any part will not be reviewed.

One, your written reply to the customer email below. Write it exactly as you would send it.
"Subject: this is a scam. I ordered 3 months ago and it did nothing. I emailed to cancel my subscription on the 4th and you charged me on the 6th anyway. I already called my bank. Refund me now or I am posting this everywhere."

Two, record a short loom video and introduce yourself and explain your experience.

SKILL REQUIREMENT

Shopify Email Support Customer Service

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Customer Support Rep TO Support Manager (Remote, Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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