Customer Care Executive (Maternity Cover – Potential Permanent Opportunity due to Business Growth)

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: TYPE OF WORK

Any

: SALARY

$16/hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

Customer Care Executive (Maternity Cover – Potential Permanent Opportunity due to Business Growth)

Remote - Philippines

Start Date: September 2026 (Part-Time), transitioning to Full-Time from October
Contract Type: Maternity Cover (with potential to become permanent)

About Us
Top to Toe is a leading provider of EPOS software and retail technology, helping independent fashion, footwear, schoolwear and specialist retailers across the UK and Ireland run their businesses more efficiently.

From stock management and integrated e-commerce to customer management and reporting, we provide an all-in-one solution backed by a knowledgeable and supportive team. We pride ourselves on building long-term relationships with our customers, offering expert advice, responsive support and practical solutions that help their businesses succeed.

Our office is based in London, UK. We're a friendly, collaborative team where everyone's contribution is valued, and you'll work closely with colleagues across Customer Care, Technical Support, Training and Accounts. We believe in supporting one another, sharing knowledge, and creating an environment where people can develop and enjoy coming to work.

About the Role
We're looking for a friendly, organised and proactive Customer Care Executive to become an important part of our UK team. You'll help independent retailers across the UK and Ireland, working closely with colleagues to ensure our customers receive the excellent service we're known for.

While this role begins as maternity cover, we're a growing business and believe there is genuine potential for the right person to remain with us long-term.

This role has been created to ensure continuity within our Customer Care function, with a structured handover period prior to maternity leave. The successful candidate will work closely with the Customer Care Manager to learn our processes, systems and client relationships before taking full ownership of the role.

Working Structure
From September 2026: 2 days per week (for training and handover)
From October: Full-time position
Future opportunity: Potential to remain in a permanent role following the maternity cover period

Key Responsibilities
- Managing day-to-day customer queries via email and phone
- Supporting escalated customer issues and ensuring timely resolution
- Maintaining clear and professional communication with clients
- Working closely with internal teams (Technical, Training and Accounts) to resolve issues
- Providing outstanding customer service and practical solutions
- Maintaining internal documentation and processes
- Ensuring all customer interactions are logged and tracked appropriately

What Success Looks Like
- Customers receive prompt, professional support.
- Issues are resolved efficiently and followed through.
- Communication is clear and proactive.
- Customer records remain accurate and up to date.
- Customers feel valued and well supported.

What We're Looking For
- Excellent written and verbal communication.
- Strong organisation and attention to detail.
- Calm and professional with customers.
- Able to follow established processes while using initiative where appropriate.
- Proactive and solution-focused.
- Comfortable learning new systems (CRM experience beneficial)
- Able to work independently and as part of a remote team.

Why You'll Enjoy Working With Us
- Full training and structured handover.
- Friendly and supportive UK team.
- A varied role with real responsibility.
- Genuine opportunity for a permanent position as we continue to grow.

How to Apply
Please send us your CV along with a link to a 2-3 minute video (preferred) or voice recording.

In your recording, please introduce yourself and briefly tell us about your background, why this role interests you, and why you think you'd be a great fit for our team.

When submitting your application, please include "Top to Toe - Customer Care" in the title of your application.

If you're someone who enjoys helping people, takes pride in delivering excellent customer service and wants to become part of a supportive, growing business, we'd love to hear from you.

SKILL REQUIREMENT

Office and Administration Customer Service English Proficiency

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Customer Care Executive (Maternity Cover – Potential Permanent Opportunity due to Business Growth)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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