Spanish/Chinese Surgery Coordinator Call Center Representative

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TYPE OF WORK

Any

SALARY

$8

HOURS PER WEEK

40

DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

Please Apply ONLY If You Meet ALL of the Following Requirements

***Fluent in English and Mandarin/Cantonese OR English and Spanish***
Minimum 2 years of healthcare experience
Previous Surgery Coordinator/Surgery Scheduler experience
Prior Authorization experience
Insurance Verification experience


Job Overview

We are looking for an experienced Surgery Coordinator / Healthcare Call Center Representative to join our growing ophthalmology team.

In this role, you will coordinate surgeries, communicate with patients, verify insurance, obtain prior authorizations, and provide exceptional patient support throughout the surgical process.

Key Responsibilities
Answer inbound and outbound patient calls
Schedule appointments and surgical procedures
Coordinate with physicians, surgery centers, hospitals, and patients
Verify insurance eligibility and benefits
Obtain prior authorizations for surgeries, procedures, medications, and imaging
Follow up on authorizations, referrals, denials, and appeals
Coordinate pre-operative testing, medical clearances, and required documents
Upload and manage documents in EMRs, insurance portals, and surgery center portals
Process referrals, medical records, and other administrative tasks
Maintain accurate patient records while following HIPAA guidelines

Required Qualifications
Minimum 2 years of healthcare experience
Previous experience as a Surgery Coordinator or Surgery Scheduler
Experience with Prior Authorizations
Experience with Insurance Verification
Experience using EMR/EHR systems and healthcare portals
Strong computer skills (Microsoft Office, Google Workspace, Adobe Acrobat/PDF editing)
Excellent English communication skills
Strong organizational and multitasking skills
Able to work independently in a fast-paced healthcare environment

Preferred
Ophthalmology, Retina, Optometry, or other surgical specialty experience
Remote Healthcare Virtual Assistant experience
Medical scheduling or healthcare call center experience

SKILL REQUIREMENT
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