Member Support Representative

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: TYPE OF WORK

Full Time

: SALARY

$1,000/month

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 28, 2026

JOB OVERVIEW

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Rove Miles is building the world’s first universal airline mile. Through our platform, travelers can earn miles on everyday spend and travel bookings to work towards a free annual vacation. We partner with major loyalty programs, airlines, hotels, and merchants to make premium travel more accessible to everyone.

Since our launch, we’ve been featured in The Wall Street Journal, Forbes, and TechCrunch and have already gained tens of thousands of users.

What You’ll Do:
- Handle customer support inquiries related to flight and hotel bookings made through our platform (including changes, cancellations) + Rove Shopping purchases—ensuring proper miles posting and troubleshooting missing rewards.
- Liaise directly with airlines, loyalty programs, hotel partners, and suppliers (including GDS or aggregator systems) to resolve booking issues.
- Manage escalations involving complex itineraries, miles redemption questions, and travel disruptions.
- Educate customers on how to maximize the value of Rove Miles.
- Maintain accurate case logs in our CRM and proactively follow up to ensure customer satisfaction.
- Collaborate with our product and operations teams by surfacing recurring issues and ideas for improving the user experience.

What We’re Looking For:
- 3+ years of customer support experience at an online travel agency (OTA) or travel company.
(e.g., Expedia, ---------- , Hopper, Priceline, or direct airline/hotel desk experience).
- Solid understanding of flight and hotel booking workflows—PNRs, fare rules, and common post-booking issues.
- Experience handling multi-channel support (email, chat, phone).
- Empathetic and calm under pressure, especially when dealing with disrupted travel plans.
- Excellent written and verbal communication skills.
- Comfortable with technology—can pick up new platforms quickly.

PLEASE ONLY APPLY IF YOU HAVE AT LEAST 3 YEARS OF EXPERIENCE DOING CUSTOMER SERVICE FOR AN ONLINE TRAVEL AGENCY.

SKILL REQUIREMENT

Customer Service Problem Solving

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Member Support Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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