Virtual Assistant – Home Care Administrative Coordinator (Remote)

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: TYPE OF WORK

Any

: SALARY

$350-$500

: HOURS PER WEEK

50

: DATE UPDATED

Sep 11, 2026

JOB OVERVIEW

Virtual Assistant – Home Care Administrative Coordinator (Remote)

Company: Serenity & Sage Home Care

Employment Type: Full-Time Remote

Hours:
Monday–Saturday (Eastern Time)
8:30 AM – 5:00 PM

Requirements

Excellent spoken and written English (near-native fluency)
Professional phone etiquette
Reliable high-speed internet
Quiet work environment
Experience in healthcare, home care, or medical administration preferred
Strong organizational skills
Able to multitask under pressure
Comfortable learning new software
Experience with CRM systems and Microsoft Office/Google Workspace
Responsibilities

Caregiver Onboarding

Answer incoming calls from caregiver applicants.
Explain the hiring process professionally.
Send onboarding packets immediately after interviews.

Email all required documents.
Track missing paperwork.
Schedule orientation.
Follow up daily until onboarding is complete.
Coordinate fingerprinting, background checks, TB testing, and other required documents.
Maintain organized employee files.
Client Intake

Answer calls from prospective clients and families.
Explain Serenity & Sage services.
Collect client information.
Schedule assessments.
Send intake paperwork.
Follow up until services begin.

Email Management

Respond to emails promptly.
Monitor company inbox throughout the day.
Send professional follow-up emails.
Answer caregiver and client questions.
Escalate urgent issues to management.
Marketing & Business Development

Call hospitals, rehabilitation centers, nursing homes, assisted living facilities, hospice agencies, and case managers.
Introduce Serenity & Sage Home Care.

Email brochures and service information.
Follow up with referral partners.
Maintain a referral contact database.
AxisCare Responsibilities

Monitor caregiver clock-ins and clock-outs.
Watch for missed EVV visits.
Contact caregivers immediately regarding missed punches.
Notify management of scheduling or attendance issues.
Document all communication in AxisCare.
Administrative Duties

Answer incoming phone calls professionally.
Transfer important calls when necessary.
Update spreadsheets and records.
Maintain caregiver and client files.
Schedule appointments and interviews.
Assist with day-to-day office operations.
Performance Expectations

Answer all calls within 3 rings.
Respond to emails within 15 minutes during business hours.
Send onboarding paperwork within 10 minutes of completing a caregiver interview.
Follow up on outstanding documents daily.
Complete all documentation accurately.
Maintain a professional and compassionate attitude with every client and caregiver.
Preferred Experience

Home Care Agency
Home Health
Healthcare Staffing
Medical Office
AxisCare (preferred but not required)
EVV systems
Customer Service
Administrative Assistant
Salary

$350- $500 (depending on experience and location)
Performance bonuses after 90 days based on caregiver onboarding speed, response times, and referral growth.

SKILL REQUIREMENT

Outbound Sales English Speaking Onboarding

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Virtual Assistant – Home Care Administrative Coordinator (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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