Customer Success / Client Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

Location: Fully Remote (Philippines)
Schedule: Graveyard Shift (Start time between 6:00 PM - 8:00 PM PH Time)
Employment Type: Full-Time

Role Overview

We are looking for an experienced, customer-focused, and proactive Customer Success / Client Support Specialist to join our growing team. This role is ideal for professionals with at least 3 years of experience in Customer Service, Client Support, or Call Center (CSR) roles who enjoy helping customers, solving problems, and building long-term client relationships.

As one of the primary points of contact for our clients, you'll ensure every interaction is handled with professionalism, empathy, and efficiency. If you thrive in a fast-paced remote environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities

1. Customer Support
- Respond to customer inquiries via email, chat, and other communication channels.
- Provide accurate information about products, services, and company processes.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Handle escalated concerns with patience, empathy, and sound judgment.

2. Client Success
- Build and maintain strong relationships with clients through timely and helpful communication.
- Follow up on customer requests and ensure issues are fully resolved.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Deliver a consistently high level of service throughout the customer journey.

3. Account & Ticket Management
- Accurately document customer interactions and update CRM or internal systems.
- Track support tickets and ensure timely resolution.
- Maintain organized and detailed customer records.
- Ensure all customer information is accurate and up to date.

4. Team Collaboration
- Work closely with internal teams to resolve customer concerns efficiently.
- Escalate complex issues when necessary while ensuring proper follow-up.
- Share customer feedback and insights to help improve products, services, and internal processes.

5. Quality & Performance
- Meet response time, productivity, and customer satisfaction goals.
- Maintain professionalism and empathy in every customer interaction.
- Continuously learn new tools, workflows, and support processes to improve performance.

Required Qualifications & Skills
- Minimum of 3 years of experience in Customer Service, Call Center, Client Support, Customer Success, or similar customer-facing roles
- Excellent written and verbal English communication skills
- Strong problem-solving, critical thinking, and conflict-resolution abilities
- Customer-focused mindset with empathy, patience, and professionalism
- Excellent organizational and time management skills with strong attention to detail
- Comfortable using CRM systems, ticketing platforms, Google Workspace, and similar software
- Ability to multitask and prioritize work in a fast-paced remote environment
- Self-motivated with the ability to work independently and as part of a team
- Reliable internet connection and a professional work-from-home setup

Nice to Have
- Experience supporting US-based customers
- Familiarity with CRM platforms such as HubSpot, Salesforce, Zendesk, or similar systems
- Experience using AI tools (such as ChatGPT) to improve productivity and customer communication
- Previous experience working remotely

Why Join Us?
Join a supportive remote team where your customer service expertise will make a real impact. You'll work with modern tools, collaborate with a high-performing team, and help deliver exceptional experiences to our clients every day. If you're looking for a long-term opportunity where your experience is valued and your career can continue to grow, we'd love to hear from you.

Click here to apply: ----------

SKILL REQUIREMENT

Customer Support Management Appointment Setting Customer Relationship Management

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Customer Success / Client Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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