ServiceM8 Virtual Assistant Wanted – Norwest Appliance Service (Sydney)

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: TYPE OF WORK

Full Time

: SALARY

$800.00 AUD

: HOURS PER WEEK

45

: DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

ServiceM8 Virtual Assistant Wanted – Norwest Appliance Service (Sydney)

Schedule: Sydney Business Hours (8:00 AM – 5:00 PM AEST)

Job Type: Full-Time / Long-Term Stable Position

G’day! We are Norwest Appliance Service, a friendly, established appliance repair company based in Sydney, Australia. We pride ourselves on top-notch service and an easygoing, supportive team culture.

We are looking for an experienced, reliable, and sharp Virtual Assistant to become the backbone of our daily operations.

CRITICAL REQUIREMENT: You MUST have prior experience using ServiceM8. Please do not apply if you have never used this platform, as your application will not be considered.

What You’ll Do (Responsibilities)
As our VA, you will handle a mix of customer service, scheduling, and general admin to keep our business running smoothly. Your daily tasks will include:

Customer Service & Support: Answering inbound customer calls, managing live chat support, responding to emails, sharing service rates, and confirming bookings.

Job Management: Scheduling and dispatching jobs seamlessly using ServiceM8, keeping detailed notes, and updating customer files.

Operations & Logistics: Accessing supplier/agent online portals, and contacting suppliers via phone and email to track parts or info.

Sales & Growth: Handling quotes, gathering necessary job details, cold calling, and assisting with basic marketing tasks.

Reporting & Admin: Generating business reports and assisting the Business Director with ad-hoc tasks as needed.

What We Need (Requirements)
Software Expertise: Proven, hands-on experience using ServiceM8 is mandatory.

Industry Experience: Prior experience in the appliance servicing, repairs, or trade/construction industry is highly preferred.

Communication: Exceptional English skills (both written and spoken) with a friendly, professional phone manner and fast, accurate typing skills for live chat support.

Work Environment Fit: Must thrive in a fast-paced environment and be able to work efficiently under pressure when booking volumes get high.

Tech Setup: A reliable computer and headset, a high-speed internet connection, backup power/internet options, and a quiet, distraction-free workspace.

Availability: Must be able to work during Sydney business hours (8:00 AM – 5:00 PM AEST).

Attributes: Highly organized, proactive, reliable, resilient, and capable of multitasking seamlessly between live phone calls and chat queues.

What’s in it for You?
Stability: A secure, long-term position with a growing company.

Great Culture: Work with a supportive, easygoing Aussie team that values your input.

Fair Compensation: Competitive pay matching your experience level, paid on time.

How to Apply
If you fit the bill and are ready to jump in, please apply with the following:

A link to your updated ---------- profile.

A brief summary of your experience using ServiceM8 and handling customer chat support.

A short audio/video recording (1-2 minutes) introducing yourself and detailing your relevant experience.

We look forward to hearing from you!

SKILL REQUIREMENT

Phone Support Office and Administration Scheduling

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Job Post	Reporter	Rank	Reason	Date

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ServiceM8 Virtual Assistant Wanted – Norwest Appliance Service (Sydney)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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