Dispute Manager (Shopify / PayPal / Klarna)

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: TYPE OF WORK

Part Time

: SALARY

3-6

: HOURS PER WEEK

20

: DATE UPDATED

Jul 20, 2026

JOB OVERVIEW

About Us:
We are a growing fashion dropshipping store focused on delivering high-quality products and excellent customer service. Our business has already surpassed $1M+ in revenue, and we are working toward an ambitious $10M revenue target for 2026.

To support this growth, we are looking for a highly motivated and detail-oriented Dispute Manager who can help protect revenue, manage disputes effectively, and contribute to a better customer experience.

What We’re Looking For:
• We value attitude, ownership, and attention to detail just as much as experience. The ideal candidate is proactive, organized, and comfortable handling customer issues independently.

Requirements
• Fluent English (written and spoken)
• Experience in eCommerce customer service (dropshipping experience is a strong advantage)
• Experience handling PayPal disputes and Klarna disputes
• Extensive experience Shopify chargebacks
• Experience using Freshdesk, Zendesk, or Gorgias
• Strong problem-solving and communication skills
• Reliable internet connection

Key Responsibilities:
• Respond to customer inquiries via email and social media
• Handle returns, refunds, and alternative resolutions
• Manage PayPal and Klarna disputes
• Prepare evidence for chargebacks and dispute responses
• Create discounts and draft orders when needed
• Coordinate with fulfillment agents regarding order issues
• Maintain accurate customer records and documentation

Ideal Candidate:
• Customer service-oriented
• Experienced in eCommerce operations
• Highly organized and detail-focused
• Proactive and able to work independently
• Takes ownership of tasks and follows through
• Committed to continuous improvement

Working Hours:
• 1–3 hours per day (Part-Time)
• Monday–Saturday or Sunday (one weekend day required)
• Must be flexible with shifting schedules
• Availability for night shift (PHT) is expected

Compensation:
• $3–$6/hour depending on experience and performance.
If you believe you can bring more value to the business, we encourage you to include your expected rate and explain how you can contribute beyond the standard responsibilities.

Thanks for reading this far! To apply for this role please send your CV to ---------- and use #mango in the email subject You will receive an email back – check your spam incase.

SKILL REQUIREMENT

Shopify Chat Support Customer Service

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Dispute Manager (Shopify / PayPal / Klarna)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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