Customer Service Manager – E-commerce (Full-Time, $2,000/month)

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: TYPE OF WORK

Any

: SALARY

$2000/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

?? ONLY APPLY IF YOU HAVE PROVEN EXPERIENCE AS A CUSTOMER SERVICE MANAGER IN E-COMMERCE/DROPSHIPPING. This is a senior leadership role — not an entry-level position.

About Us

We're a fast-growing dropshipping company selling to multiple markets across the US and Europe. We're scaling rapidly, and we need an experienced leader to build our customer service department from the ground up.

The Role

Right now, our customer service is simple: one support agent replying through Gmail. That's about to change — and you'll be the one to change it.

We're looking for a highly experienced Customer Service Manager who has done this before at another e-commerce or dropshipping company. You'll take full ownership of our customer service department: setting up the right tools, building the team, creating the systems, and delivering a world-class customer experience.

What You'll Be Doing

Build our customer service infrastructure

Migrate us from Gmail to a proper helpdesk platform (Gorgias, Zendesk, or whatever you recommend based on your experience)
Set up macros, workflows, tagging, and automations from scratch

Lead and grow the team

Manage our current support agent
Recruit, hire, train, and onboard new agents as we scale
Structure agent schedules across time zones so customers always get fast replies — the goal is 24/7 (or near-24/7) coverage with minimal response times

Manage multi-language, multi-market support

We sell in the US and multiple European markets, so customers must be answered in their own language (English for US customers, German for German customers, etc.)
You'll build and manage the systems/team to handle this — prior experience running multi-language support for an e-commerce store is a must

Own the customer experience and brand reputation

Create systems that consistently generate positive reviews and build customer trust
Optimize response times and resolution quality across all channels
Handle escalations and identify recurring product/customer issues

Report directly to the founder

Weekly 1-on-1 meetings to review what you're implementing, discuss customer/product issues, and align on priorities

Requirements

Proven experience as a Customer Service Manager (or similar leadership role) at an e-commerce or dropshipping company — this is non-negotiable
Hands-on experience setting up and managing helpdesk tools like Gorgias or Zendesk
Experience managing multi-language customer support across different markets/regions
Experience hiring, training, and managing a team of support agents
Strong leadership and organizational skills — you can build structure, not just follow it
Excellent written and spoken English
Based in the Philippines (you can work Philippine time)

Compensation & Details

Salary: $2,000 USD per month
Employment type: Full-time
Location: Philippines only (remote)
Schedule: Flexible — Philippine time is fine, as long as the department you build covers our customers' time zones

How to Apply

To make sure you've read this post carefully, start your application with the word "LEADER", then include:

The name of the e-commerce/dropshipping company (or companies) where you worked as a Customer Service Manager, and for how long
Which helpdesk tools you've personally set up and managed (Gorgias, Zendesk, etc.)
A brief description of how you handled multi-language support in a previous role
How many agents you've hired and managed

Applications that don't follow this format or don't demonstrate real management experience will not be considered.

We're moving fast — if you're the experienced leader we're looking for, we want to hear from you right away.

SKILL REQUIREMENT

Customer Support Management Customer Service Customer Relationship Management

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Customer Service Manager – E-commerce (Full-Time, $2,000/month)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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