Amazon Account Manager

Full-Time | Remote | 6:30 AM – 3:30 PM PST (Monday–Friday)

We're looking for an experienced Amazon Account Manager to help grow our flagship Amazon brand.

In this role, you'll work directly with the founder and collaborate with our PPC Manager, Finance/Inventory VA, TikTok Affiliate Manager, and Operations team. You'll begin by learning our current systems and strategies before taking ownership of our Amazon operations.

This is a long-term opportunity with room for growth in a collaborative, performance-driven company where your ideas and initiative are valued.

What You'll Do
- Manage the day-to-day operations of our Amazon Seller Central account.
- Maintain and optimize product listings, including titles, bullets, images, A+ Content, and backend keywords.
- Monitor account health and proactively resolve issues before they become larger problems.
- Manage customer service, returns, reviews, reimbursements, and Amazon support cases.
- Create, track, and reconcile FBA shipments.
- Run Amazon promotions, coupons, and deals according to our promotional calendar.
- Analyze sales, traffic, and listing performance to identify opportunities for growth.
- Plan and execute A/B tests to improve conversion rates and listing performance.
- Monitor competitor activity and marketplace trends.
- Prepare a weekly performance report highlighting sales, account health, conversion metrics, and opportunities.
- Support new Amazon brands with listing setup and ongoing maintenance as they're launched.

We're looking for someone who has:
- At least 2 years of hands-on experience managing Amazon Seller Central accounts.
- Experience managing multiple SKUs and preferably multiple Amazon brands.
- Experience with Amazon Brand Registry, A+ Content, and Brand Analytics.
- Hands-on experience creating FBA shipments, reconciling inventory, and filing reimbursement claims.
- Experience running structured Amazon listing A/B tests (Amazon Manage Your Experiments or similar).
- A data-driven mindset with the ability to analyze results and continuously improve performance.
- Advanced Google Sheets or Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and complex formulas.
- A working knowledge of inventory forecasting and reorder point calculations.
- The ability to build organized weekly reports without requiring detailed templates.
- Excellent written English for customer service and Amazon case communication.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.

Nice to Have
- Experience using AI tools such as Claude or ChatGPT to improve workflows and reporting.
- Experience with Helium 10, Jungle Scout, or similar Amazon software.
- Experience with TikTok Shop Seller Central.
- Experience working with regulated or compliance-sensitive products.
- Experience working in a small, founder-led company where taking ownership is expected.

What Success Looks Like:

Weeks 1–2
Learn our current Amazon workflows by shadowing the founder.
Become familiar with our promotional calendar, listing strategy, and internal processes.

By Week 3
Deliver your first weekly performance report.

By Week 6
Produce consistent weekly reports.
Launch your first structured A/B test with documented results and recommendations.

By Day 90
Independently manage the flagship Amazon account.
Proactively identify and resolve issues before they become escalations.
Successfully support newly launched brands alongside flagship operations.

What This Role Doesn't Include?
- Managing PPC campaigns (handled by our dedicated PPC Manager).
- Negotiating with suppliers.
- Placing purchase orders.
- Making final pricing or product development decisions.

Why Join Us?
- Work directly with the founder and make a meaningful impact.
- Long-term position with opportunities for professional growth.
- Supportive, collaborative remote team.
- A company that values ownership, initiative, and continuous improvement.

Application Questions

To help us better understand your experience, please answer the following questions when you apply:
1. Can you commit to working full-time, 6:30 AM–3:00 PM PST, Monday–Friday?
2. Describe your internet speed and reliability. What backup plan do you have if your power or internet goes down during work hours?
3. How many ASINs or SKUs have you managed simultaneously, and across how many Amazon brands or Seller Central accounts?
4. List the Amazon Seller Central tasks you've personally handled. Please be as specific as possible.
5. Have you managed Amazon Brand Registry and A+ Content? Please describe one example.
6. Have you filed Amazon FBA reimbursement claims? Approximately how many, and what were the results?
7. Describe an A/B test you've run on an Amazon listing. What was your hypothesis, and what did you learn?
8. Rate your experience (1–10) in the following areas:
- Google Sheets / Excel
- Amazon Seller Central
- Amazon Brand Analytics
- Amazon A+ Content
- Amazon Manage Your Experiments (or similar)
- Canva, Photoshop, or similar design tools

9. Share three examples that demonstrate your attention to detail in Amazon-related work.
10. Tell us about a time you identified and solved an issue before anyone else noticed it.
11. How long were you in your most recent relevant role, and why did you leave?
12. What's the biggest challenge you've faced managing an Amazon account, and how did you overcome it?
13. What are your long-term career goals?
14. A customer leaves a 1-star review saying their item arrived damaged. Please write the exact response you would post.

Please attach your resume and include a link to your LinkedIn profile.