Customer Service Representative – Third-Party Administrator (TPA)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$800/month $5.00/hour

HOURS PER WEEK

40

DATE UPDATED

Jul 7, 2026

JOB OVERVIEW

We are seeking a dependable, customer-focused Customer Service Representative to join our team supporting a Third-Party Administrator (TPA). In this role, you will assist customers by verifying their identity, resetting online account passwords, and providing accurate account balance information while maintaining the highest standards of confidentiality and data security.
The ideal candidate is an excellent communicator who enjoys helping others, pays close attention to detail, and can efficiently navigate multiple computer systems in a fast-paced environment. When you apply, please put [Passwords] into the subject line.
Key Responsibilities
• Answer inbound customer service calls professionally and courteously.
• Verify customer identity using established authentication procedures.
• Reset customer account passwords in accordance with company security policies.
• Access account information to provide current account balance details.
• Document customer interactions accurately in the appropriate systems.
• Escalate complex issues to the appropriate department when necessary.
• Maintain compliance with company policies, HIPAA (if applicable), and all privacy and security requirements.
• Meet quality assurance, productivity, and customer satisfaction goals.
• Provide a positive customer experience by resolving inquiries efficiently and accurately.
Qualifications
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Basic computer proficiency with the ability to navigate multiple applications simultaneously.
• Strong attention to detail and commitment to data accuracy.
• Ability to handle confidential information with discretion.
• Dependable attendance and the ability to work assigned schedules.
• Have equipment on hand to be able to log in to our system and answer calls through Microsoft Teams Voice
Preferred Qualifications
• Experience supporting healthcare, benefits administration, financial services, or a Third-Party Administrator.
• Familiarity with account management systems and customer relationship management (CRM) software.
• Experience working in a metric-driven customer service environment.
• Please apply with 6 apply points.
What We Offer
• Paid training
• Paid time off and holidays

SKILL REQUIREMENT
Attention to Detail Communication Microsoft 365
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0007
Controller Execution Time ( Jobseekers / Job )  0.0124
Total Execution Time  0.0138
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,498,472 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Customer-Service-Representative-Third-Party-Administrator-TPA-1684386
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0073 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1684386
 LIMIT 1 
0.0004   SELECT *
FROM `employers`
WHERE `employer_id` = 952456
 LIMIT 1 
0.0011   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1684386
AND `misc`.`id` IS NULL 
0.0005   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-23',ej.date_added) duration_days, DATEDIFF('2026-07-23',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-23',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1684386' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1684386 
0.0009   UPDATE employer_jobs SET hit_counts = '***Jul-07-2026=254***Jul-08-2026=362***Jul-09-2026=57***Jul-10-2026=40***Jul-11-2026=5***Jul-12-2026=11***Jul-13-2026=38***Jul-14-2026=27***Jul-15-2026=14***Jul-16-2026=12***Jul-17-2026=9***Jul-18-2026=6***Jul-23-2026=1' WHERE job_id= '1684386'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=836' WHERE job_id= '1684386'  
0.0012   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1684386' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1684386 
0.0008   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '952456'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)