Customer Service VA for US Car Detailing Business — Phone + Booking + CRM ($5-7/hr)

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

35

: DATE UPDATED

Jul 7, 2026

JOB OVERVIEW

Hi! I run a growing mobile car detailing business serving the Austin, TX metro area. We're getting more inbound calls than my team can handle, and I need a friendly, professional VA to answer calls, book appointments, and manage our customer pipeline.

This is a long-term role with room to grow. If you love talking to people, are highly organized, and want a stable position with a US-based business owner, keep reading.

Responsibilities:

- Answer inbound customer calls during 9 AM – 4PM US Central Time (Monday – Saturday)
- Ask qualifying questions and book appointments in our calendar (Calendly)
- Log every lead into a shared Google Sheet with contact info, service requested, and status
- Update our CRM with lead status, service history, and follow-up notes
- Send SMS messages after each booking
- Send payment links (Stripe) 20 minutes before service completion
- Follow up with missed calls via SMS within 5 minutes
- Handle basic customer questions about pricing, services, and availability

Requirements:

- Excellent spoken English (near-native fluency required — this is a phone role)
- Prior phone-based customer service experience (minimum 1 year)
- Strong written English for SMS (we will give you scripts as well)
- Reliable high-speed internet + quiet workspace
- USB headset or good-quality microphone
- Familiar with Google Sheets, Google Calendar, and Gmail
- Comfortable learning our CRM (we'll train you)
- Available Monday – Saturday, 9 AM – 4 PM US Central Time (10 PM – 5 AM Philippine Time)

Bonus Points:

- Previous experience with warm inbound calls, or car detailing, home service, or field service businesses
- Experience with Twilio, Calendly, or Stripe
- Any US-based customer service background

Pay + Schedule:

- $5–6 USD/hour depending on experience
- Full-time (35-40 hrs/week including weekends) preferred, part-time (25–30 hrs/week) considered
- Weekly pay via Wise, PayPal or Wire
- 2-week paid trial to make sure we're a good fit
- Raises based on performance every 3 months

How to Apply

Reply with:

1. A short paragraph on why you'd be great at this role
2. A voice recording (30–60 seconds) introducing yourself in English
3. A screenshot of your internet speed
4. Your available start date
5. Your WhatsApp number (so we can move the conversation there if you're a good fit)

At the top of your reply, please write "READY TO DETAIL" so I know you read the full posting.

Looking forward to hearing from you!

SKILL REQUIREMENT

Phone Support Google Sheets Customer Service

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Customer Service VA for US Car Detailing Business — Phone + Booking + CRM ($5-7/hr)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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