POS Implementation and Onboarding Specialist (Remote - Philippines)

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TYPE OF WORK

Full Time

SALARY

5-7 USD PER HOUR FIXED

HOURS PER WEEK

TBD

DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

Job description:

Company Overview:

Trusted by major players throughout the industry, Altametrics has been designing and
deploying infrastructure solutions renowned as best-of-breed in performance since
1997. The company philosophy is to combine software design with comprehensive
consultancy and support services for business-critical applications.

Our enterprise software solutions help businesses increase productivity, improve
profitability, enhance customer service, integrate seamlessly with other systems, and
empower executives with real-time access to data for informed decision-making.

Altametrics offers a full suite of enterprise software and professional services tailored to
the needs of multiple departments and executive management. Our web-based,
scalable, and reliable solutions are backed by industry-leading consulting, training, and
support.

We provide a friendly, energetic, and fast-paced environment filled with new challenges,
opportunities for growth, and a team that thrives on collaboration.

Position: Onboarding & Implementation Specialist
Location: Remote (U.S.-based)
Hours: 8:00 AM 4:30 PM Pacific Standard Time

Position Summary:

As an Onboarding & Implementation Specialist, you'll play a hybrid role that blends
customer support with technical onboarding for our Point-of-Sale (POS) and enterprise
solutions. You will ensure that new clients are successfully introduced to our system and
feel confident navigating our tools. This position requires experience in building menus
within POS platforms, strong communication skills, accurate data entry, and the ability to
support customers with professionalism and care.

Key Responsibilities:

- Execute onboarding strategies aligned with company and client objectives
- Configure and customize POS systems, including menu-building based on client
requirements
- Accurately handle client data entry and system configuration
- Deliver clear, friendly verbal support and training to customers
- Troubleshoot client issues and collaborate with internal/external teams to resolve them
efficiently
- Provide ongoing external support for both technical POS concerns and general
customer service needs
- Adapt to a shifting work schedule as needed

Required Skills & Experience:

- 2-4 years in a customer-facing role (Onboarding, Implementation, Support, or CSR)
- Prior experience building menus within POS platforms (e.g., restaurant tech or POS
systems)
- Excellent verbal and written communication skills
- Strong attention to detail and experience in high-accuracy data entry
- Proven ability to manage multiple projects and meet deadlines
- Proficiency in Microsoft Excel and Word
- Self-motivated and tech-savvy with a client-focused approach

Tech Requirements:

- Personal computer (PC or laptop)
- Reliable and stable internet connection (with a backup source)
- Functional webcam
- Working microphone (integrated or external)


**PERMANENT REMOTE (MUST HAVE OWN EQUIPMENT)**
**5-7 USD PER HOUR FIXED (Paid bi-weekly via Payoneer/Paypal)**
**40 HOURS PER WEEK (Weekends Off)**
**PACIFIC STANDARD TIME (Night Shift)**
**MONITASK TIME TRACKER**

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