Inside Sales & Quotations Specialist

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: TYPE OF WORK

Full Time

: SALARY

$4 - 9 per hour

: HOURS PER WEEK

45

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

“We love to break $%*&!”

That's our motto at Big Hammer—we help customers tackle their demolition projects by providing quality tools and products. Our Shopify store is growing, and we're looking for a proactive, detail-oriented tea ---------- mber to join our team and support our rapid expansion!

Our Shopify store is growing fast and we’re hiring an EXPERIENCED B2B Inside Sales Virtual Assistant to own inbound leads (phone + email), run quotes, follow up like a professional, and build real customer relationships.

WORKING HOURS:

• Standard US business hours
• Main shift: 8:00 AM – 5:00 PM EST
• Onboarding hours may vary slightly depending on what works best for you and us

WHAT YOU’LL DO (KEY RESPONSIBILITIES):

1. Inside Sales/Customer service (Primary)

• Answer inbound calls/emails/messages and convert inquiries into quotes/orders
• Sell in a B2B relationship world: repair shops, rental fleets, dealers, municipal purchasing—repeat customers and professional persistence
• Ask the right questions to confirm fitment (model, serial/variant info when relevant, part #, photos, measurements when needed)
• Prepare and send quotes using our templates/process
• Follow up consistently until the deal is closed or clearly dead (no dropped leads)
• Handle common B2B workflows: written quotes, purchase orders (POs), lead time questions, “send me a quote for purchasing,” etc.
• Communicate in a practical, direct, customer-friendly way (not corporate fluff)

2. CRM + Pipeline Discipline

• Keep CRM notes clean and complete (what they need, what we quoted, what’s missing, next step)
• Keep pipeline stages accurate and set follow-up tasks/reminders
• Capture lead source details when available (we care about attribution)

3. E-commerce Support (Secondary)

• Upload/update/edit product listings on Shopify (as assigned)
• Help with order processing and customer updates when needed
• Review drawings/product images for accurate part numbers/product details (accuracy matters)

4. General VA Support (As needed)

• Data entry and organization (Google Sheets/Excel; Notion if used)
• Light image edits in Canva (nice to have)
• Online research and assistant support that helps sales/ops

REQUIREMENTS (PLEASE DON’T APPLY IF YOU DON’T MEET THESE):

• 3+ years inside sales experience (required).
• Strong English (spoken + written) and confident phone presence
• Proven follow-up discipline (you can explain your cadence/system)
• CRM experience required (HubSpot preferred)
• Shopify experience
• Detail-oriented
• Strong working knowledge of AI tools (ChatGPT or similar) for example: call summaries, follow-ups, quote notes—while verifying facts
• Reliable internet, good headset, quiet workspace

BONUS POINTS:

• Experience selling technical products/parts (heavy equipment parts, industrial supplies, auto parts, machinery, hydraulics)
• Experience working with purchasing departments/PO workflows
• HubSpot power user (pipelines, tasks, sequences)
• Shopify experience (product updates + order workflow)

WHY JOIN BIG HAMMER?

• Positive team environment: We prioritize open communication, respect, and continuous support to ensure your success.
• Growth Opportunities: As we grow, you'll have the opportunity to expand your role and develop professionally. Lots of growth potential.
• Bonus program to reward performance

HOW TO APPLY (IMPORTANT):
Please use the form link below to apply.
** All applications sent through the OnlineJobs portal/messaging will be ignored. **
----------

SKILL REQUIREMENT

Shopify Sales Support Customer Service

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Inside Sales & Quotations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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