Customer Service (Enrichment Centre)

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: TYPE OF WORK

Any

: SALARY

N/A

: HOURS PER WEEK

50

: DATE UPDATED

Jul 7, 2026

JOB OVERVIEW

**Job Title: Customer Service & Trial Booking Specialist**

**Company: ThinkersBox Singapore**
**Location: Remote, Philippines**
**Working Hours: Singapore Time, GMT+8**

ThinkersBox is a Singapore-based brain training and enrichment centre that helps children improve focus, memory, confidence, and reduce careless mistakes.

We are looking for a reliable and proactive Customer Service & Trial Booking Specialist to follow up with parent leads and help them book trial classes.

**Main Role**

Your main responsibility is to contact parents who have enquired about ThinkersBox, understand their child’s learning challenges, explain our programme clearly, and guide them to book a trial class.

This is not just a customer service role. You must be comfortable following up, speaking to parents, and helping convert enquiries into confirmed trial bookings.

**Responsibilities**

Respond to parent enquiries via WhatsApp, phone calls, Facebook, Instagram, and website leads.

Follow up with interested parents and encourage them to book a trial class.

Ask questions to understand the child’s challenges, such as lack of focus, careless mistakes, weak memory, low confidence, or poor study habits.

Explain ThinkersBox programmes in a simple and parent-friendly way.

Handle questions about trial classes, schedules, fees, locations, and enrolment.

Send confirmation messages and reminders before trial classes.

Update lead status accurately in Google Sheets or CRM.

Track leads, bookings, confirmations, attendance, and no-shows.

Prepare simple daily or weekly updates for the team.

**Requirements**

Based in the Philippines with stable internet.

Good written and spoken English.

Comfortable speaking with parents through WhatsApp and phone calls.

Experience in customer service, appointment setting, telesales, education, or enrichment is preferred.

Organised, responsible, and good with follow-ups.

Able to work Singapore timezone, GMT+8.

Comfortable using WhatsApp, Google Sheets, CRM tools, and basic online systems.

Warm, patient, and persuasive without being pushy.

**Preferred**

Experience converting leads into appointments, trials, or consultations.

Experience working with Singapore customers or parents.

Able to work some evenings or weekends when needed.

**KPIs**

Fast response time to new leads.

Number of leads contacted.

Number of trial classes booked.

Trial confirmation rate.

Trial attendance rate.

Follow-up completion rate.

Accuracy of lead updates.

SKILL REQUIREMENT

Sales Support Customer Service Customer Relationship Management

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Job Post	Reporter	Rank	Reason	Date

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Customer Service (Enrichment Centre)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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