Sales Development Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

$1000 - $2000 per month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 6, 2026

JOB OVERVIEW

About Money Merch

Money Merch is a rapidly growing apparel manufacturing company specializing in screen printing, embroidery, fulfillment, and custo ---------- rchandise for brands of all sizes. We are looking for an experienced Outbound Sales Development Manager to build and lead our outbound sales department from the ground up.

This is not simply a management position. We are looking for someone who enjoys creating systems, building teams, improving processes, and driving measurable sales growth.

As our first Outbound Sales Development Manager, you will be responsible for designing our outbound sales strategy, implementing the technology stack, hiring and managing SDRs, developing KPIs, and building a scalable lead generation engine that consistently feeds qualified opportunities to our sales team.

---

Position Summary

The Outbound Sales Development Manager will own the entire outbound prospecting operation.

Your first priority will be building the department. Once established, you will recruit, train, coach, and manage a team of Sales Development Representatives (SDRs) while continuously optimizing performance through data, coaching, and process improvements.

You will work directly with the owner to build a world-class outbound sales organization.

---

Primary Responsibilities

Phase 1 – Build the Department

* Design our outbound sales strategy
* Create the SDR playbook and Standard Operating Procedures (SOPs)
* Develop lead qualification standards
* Build outbound workflows
* Recommend and implement CRM best practices
* Help select and implement outbound sales tools
* Create reporting dashboards
* Develop KPI scorecards
* Build lead routing processes
* Create outreach sequences
* Build prospect lists and ICPs (Ideal Customer Profiles)
* Create call scripts
* Develop email templates
* Create LinkedIn outreach campaigns
* Build onboarding documentation
* Establish daily reporting standards
* Develop quality assurance procedures

---

Phase 2 – Recruit & Build the Team

* Recruit remote SDRs
* Interview candidates
* Evaluate communication skills
* Recommend hiring decisions
* Onboard new SDRs
* Train SDRs on systems and processes
* Conduct role-playing sessions
* Monitor call quality
* Coach SDRs daily
* Hold one-on-one meetings
* Create improvement plans
* Manage schedules
* Ensure team accountability

---

Phase 3 – Manage Performance

Monitor and improve:

* Daily activity
* Calls made
* Emails sent
* LinkedIn outreach
* Meetings booked
* Qualified opportunities
* Pipeline generated
* Conversion rates
* Response rates
* Appointment show rates
* Lead quality

Provide:

* Daily reports
* Weekly performance reviews
* Monthly department reviews
* KPI dashboards
* Forecasts
* Process improvement recommendations

---

Daily Responsibilities

* Manage SDR team
* Review dashboards
* Hold daily stand-up meetings
* Coach SDRs
* Review call recordings
* Improve outreach messaging
* Monitor CRM accuracy
* Approve prospect lists
* Ensure KPI achievement
* Meet with company leadership
* Identify process improvements

---

Required Experience

* 5+ years managing SDR or outbound sales teams
* Experience building outbound programs from scratch
* Experience hiring remote sales teams
* Strong understanding of B2B outbound sales
* CRM management experience
* Experience creating SOPs
* Experience building KPIs
* Excellent English communication
* Strong leadership skills
* Highly organized
* Data-driven decision maker

---

Preferred Experience

Experience with:

* HubSpot
* Salesforce
* Apollo
* LinkedIn Sales Navigator
* Clay
* Instantly
* Smartlead
* ZoomInfo
* ----------
* Salesloft
* AI-powered outbound tools

Experience managing virtual assistants is a plus.

Experience selling into manufacturing, apparel, promotional products, or B2B services is preferred.

---

Key Performance Indicators (KPIs)

Department KPIs

* Qualified meetings booked
* Sales opportunities created
* Pipeline value generated
* Cost per qualified lead
* SDR productivity
* Appointment show rate
* Qualified opportunity conversion rate
* Revenue influenced by outbound

Management KPIs

* SDR retention
* SDR ramp-up time
* Time-to-hire
* CRM accuracy
* Process documentation completion
* Weekly coaching completion
* Team KPI attainment
* Hiring success rate

---

Leadership Expectations

You will:

* Lead by example
* Build scalable systems
* Continuously improve processes
* Make decisions using data
* Hold the team accountable
* Coach rather than micromanage
* Develop future leaders
* Create a culture of continuous improvement

---

Success in the First 90 Days

Within your first 30 days:

* Learn our business
* Understand our ideal customers
* Audit current sales process
* Recommend outbound strategy
* Build department roadmap

Within 60 days:

* Finalize SOPs
* Implement CRM workflows
* Launch outbound campaigns
* Begin recruiting SDRs
* Build reporting dashboards

Within 90 days:

* Hire and onboard SDR team
* Launch full outbound department
* Begin generating qualified meetings
* Establish weekly reporting
* Achieve agreed-upon KPI targets

---

What We're Looking For

We are looking for someone who thinks like an entrepreneur—not just a manager. You should enjoy solving problems, building systems, improving processes, and helping people succeed.

If you've successfully built an outbound sales organization from the ground up and enjoy leading high-performing remote teams, we'd love to hear from you.

SKILL REQUIREMENT

CRM Sales Management Team Leadership

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Sales Development Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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