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TYPE OF WORK
Full Time
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SALARY
$960/month
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HOURS PER WEEK
40
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DATE UPDATED
Aug 1, 2026
Location: Remote (Full or partial US hours overlap required)
About OpenCall
OpenCall's voice AI handles calls for multi-location medical groups. We're solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We let businesses answer the phone and make outbound calls automatically—answering questions, booking appointments, and integrating directly with existing booking software.
We are looking for a Quality Assurance Specialist who can rigorously pressure-test our AI agents and ensure they consistently deliver a flawless, human-like conversational experience for the medical and dental practices we serve.
About the role
As a Quality Assurance Specialist at OpenCall, you are the final line of defense ensuring our AI voice agents sound natural, respond accurately, and navigate complex conversations flawlessly. This is a highly impactful, non-engineering role focused entirely on conversational quality and product reliability.
You will rigorously test both our inbound and outbound phone agents, actively trying to break them by introducing edge cases, unexpected questions, and complex medical scheduling scenarios. You will ensure our AI can handle the unpredictable nature of real human conversations before deployments go live for our medical and dental practices.
Responsibilities
- Conversational Testing: Conduct extensive manual testing of inbound and outbound AI voice agents over the phone, simulating real-world patient interactions, objections, and edge cases.
- Issue Identification & Reporting: Document bugs, prompt failures, unnatural pauses, and conversational dead-ends. You will translate these conversational breakdowns into clear, actionable reports for our engineering and prompt development teams.
- Call Auditing & Grading: Listen to and review call recordings and transcripts from live and test environments to grade AI performance against our strict quality and safety standards.
- Collaborative Iteration: Work closely with Agent Developers and Customer Success Managers to understand customer-specific workflows (like complex dental scheduling rules) and verify that the AI adheres to those precise constraints.
What we're looking for
- Extensive QA or relevant experience: You have 5+ years of experience in quality assurance, conversational design testing, contact center operations, or a highly rigorous analytical role.
- Exceptional English fluency: Because you are evaluating the nuances of spoken English—including tone, register, phrasing, and regional accents—native-level or highly fluent English speaking and listening skills are an absolute requirement.
- Meticulous attention to detail: You notice the subtle difference between an AI sounding "helpful" versus "robotic," and you possess the focus required to run through dozens of conversational flows without letting small errors slip through the cracks.
- Tech-savvy problem solver: You do not need to be an engineer or write code, but you must be highly comfortable working alongside technical teams, navigating internal dashboards, and utilizing modern software tools to log your findings.
Preferred Qualifications
- Full overlap with US business hours (partial overlap is acceptable for the ideal candidate).
- Prior experience testing voice AI, chatbots, LLMs, or working in conversational AI.
- Familiarity with healthcare operations, medical/dental scheduling workflows, or terminology.
