CLIENT RELATIONSHIP MANAGER

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TYPE OF WORK

Full Time

SALARY

700

HOURS PER WEEK

30

DATE UPDATED

Jul 6, 2026

JOB OVERVIEW

THE ROLE

We're hiring our first dedicated Client Relationship Manager — the person who keeps our clients loyal, active, and growing. You'll own the ongoing relationship with every client after onboarding, monitoring their activity and spotting problems before they become churn.

This is best suited for someone relationship-driven and commercially sharp, who proactively grows accounts rather than just maintaining them.

WHAT YOU'LL DO

Client Relationships & Retention

Serve as the primary point of contact for inquiries on existing clients
Build genuine relationships that keep clients ordering, referring, and expanding
Set clear expectations and keep communication proactive, not reactive


Onboarding

Assist on onboarding for new clients — answering questions, setting expectations, ensuring a smooth start
Make sure clients understand our process and know exactly how to place and track orders


Account Monitoring & Health Tracking

Conduct regular account performance reviews — track order volume, activity trends, and overall health
Monitor for warning signs (declining volume, no recent orders, lapsed engagement) and flag at-risk accounts early
When an account needs a phone touch, coordinate outreach with the Appointment Setter with full context


Account Growth & Expansion

Identify which existing clients are only using ISA in select counties and pitch expanded coverage
Pass qualified new-business signals and referrals to leadership or the Appointment Setter
Gather client feedback, testimonials, and case studies to strengthen relationships and support marketing
Generate 1-month LinkedIn posting ideas for account exposure and client interaction online


WHAT WE'RE LOOKING FOR

Required

2+ years of experience in account management, customer success, or a relationship-focused client-facing role
Excellent written and spoken English — you'll communicate with U.S.-based clients daily
Strong organization and attention to detail — you can manage many accounts and never let one slip
Self-driven and able to work independently in a remote, async-first environment
Reliable high-speed internet and a quiet home office setup


Nice to Have

Experience managing B2B client relationships for U.S. clients (any industry)
Knowledge of the U.S. real estate, mortgage, or title industry
Familiarity with Notion or similar CRM tools
Experience building account health reports or running structured client check-ins


COMPENSATION & BENEFITS

Base Salary: $700 USD/month, plus monthly performance bonuses. A strong performer hitting all targets can realistically earn $1,000–$1,200/month total.

Bonuses are earned for:

Maintaining high portfolio retention
Expanding existing clients into new counties
Growing overall order volume
Directly assisting new client conversions
Client testimonials or referrals that result in new accounts


Realistic Monthly Earnings Examples:

Floor (retention only): $800
Mid performer (retention + account growth + 1 testimonial): $1,050
Strong performer (retention + volume growth + new client assist): $1,200


Other Benefits:

100% remote — work from home
Work hours: 9am–2pm U.S. Eastern Time (9pm–2am PH) — U.S. business hours overlap required
Direct access to company leadership — no bureaucracy, fast decisions
Clear growth path — Senior Client Relationship Manager or Client Success Lead within 12–18 months for strong performers


HOW TO APPLY

Send the following to ----------

Your resume / CV
A short paragraph (3–5 sentences) about why this role is a good fit for you
Any examples of past client wins, retention results, or accounts you've managed (optional but valued)


We review applications on a rolling basis. Strong candidates will be contacted within 3–5 business days.

SKILL REQUIREMENT
Customer Support Management Management Client Relationship Management
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