Senior Customer Support Specialist | US Clients | Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$5/hour

HOURS PER WEEK

40

DATE UPDATED

Jul 6, 2026

JOB OVERVIEW

Join Our Growing Customer Support Team

We are seeking a highly experienced Customer Service Representative to support US-based customers in a fast-paced, professional environment.

This is NOT an entry-level role. We are only considering tenured professionals with proven customer support experience, excellent communication skills, and the ability to handle complex customer interactions independently.

You will represent the company as the front line of the customer experience, ensuring world-class service quality, fast resolution times, and professional communication across all support channels.

Key Responsibilities
Handle high-volume customer inquiries via email, chat, and phone.
Resolve complex customer issues with professionalism, empathy, and ownership.
Manage escalations while maintaining a high level of customer satisfaction.
Document customer interactions accurately within CRM and ticketing systems.
Follow established SOPs while exercising sound judgment when appropriate.
Collaborate with internal teams to resolve operational and customer issues.
Maintain service standards that meet or exceed US customer expectations.

Requirements (Non-Negotiable)
3+ years of Customer Service or Customer Support experience
Excellent written and spoken English with a professional communication style.
Experience supporting US or international customers is highly preferred.
Proven ability to resolve complex customer issues and escalations.
Experience using CRM or ticketing platforms such as Zendesk, Freshdesk, HubSpot, Salesforce, or similar.
Strong problem-solving, critical thinking, and decision-making skills.
Reliable internet connection and professional remote work environment.
Dependable, self-motivated, and able to work independently during US business hours.

Preferred Qualifications
Experience in SaaS, eCommerce, Home Services, Pest Control, Logistics, Healthcare, or similar industries.
Previous experience working remotely for US-based companies.
Comfortable working in fast-paced, high-volume support environments.
Exceptional attention to detail and documentation accuracy.

Work Setup
Fully Remote
US Business Hours
Long-Term Opportunity
Competitive Compensation Based on Experience
Ideal Candidate

We're looking for professionals who are:

Calm under pressure
Reliable and accountable
Excellent communicators
Independent problem-solvers
Experienced in customer-facing environments
Passionate about delivering exceptional customer experiences
How to Apply

To help us review applications efficiently, please begin your application by including the following information:

Your total years of Customer Service experience
The industries you've worked in (SaaS, eCommerce, Home Services, Healthcare, Logistics, etc.)
The companies you've worked for and your role at each
The CRM or support platforms you've used (Zendesk, Salesforce, HubSpot, Freshdesk, Intercom, etc.)
The types of support you've handled (Phone, Email, Chat, SMS, Social Media, etc.)
Whether you've supported US-based customers, and for how many years
Your expected hourly rate (USD)

Applications that include this information will be prioritized for review.

SKILL REQUIREMENT
CRM Customer Service English Proficiency
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0249
Total Execution Time  0.0263
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,501,016 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Senior-Customer-Support-Specialist-US-Clients-Remote-1683018
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0172 seconds)  (Hide)
0.0009   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0009   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1683018
 LIMIT 1 
0.0015   SELECT *
FROM `employers`
WHERE `employer_id` = 949483
 LIMIT 1 
0.0021   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1683018
AND `misc`.`id` IS NULL 
0.0011   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-14',ej.date_added) duration_days, DATEDIFF('2026-07-14',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-14',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1683018' 
0.0009   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1683018 
0.0013   UPDATE employer_jobs SET hit_counts = '***Jul-06-2026=1644***Jul-07-2026=177***Jul-08-2026=100***Jul-09-2026=55***Jul-10-2026=35***Jul-11-2026=12***Jul-14-2026=1' WHERE job_id= '1683018'  
0.0012   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=2023' WHERE job_id= '1683018'  
0.0013   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1683018' AND status LIKE 'sent%' ORDER BY id DESC  
0.0008   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1683018 
0.0035   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '949483'
AND `date_added` >= '2022-06-08' 
0.0009   select * from teasers 
0.0008   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)