Tier 2 IT Support Technician / Microsoft 365 Specialist

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: TYPE OF WORK

Full Time

: SALARY

40,000 - ?52,400 per month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 5, 2026

JOB OVERVIEW

**Tier 2 IT Support Technician / Office 365 Specialist**

**Company:** OpSec Consulting
**Location:** Lakewood, NJ
**Job Type:** Full-Time

OpSec Consulting is looking to hire a strong IT Support Technician with solid Tier 2 skills and strong Microsoft Office 365 experience.

We are an established IT support and managed services company that works with businesses, healthcare facilities, and nursing home groups. We are looking for someone who can take ownership of support tickets, troubleshoot issues properly, communicate clearly with clients, and escalate only when needed.

This is not an entry-level position. The right candidate should be comfortable handling a wide range of IT support issues and should have strong experience with Microsoft 365, Outlook, user accounts, permissions, printers, workstations, basic networking, and day-to-day customer support.

**Responsibilities include:**

* Handling Tier 1.5 / Tier 2 helpdesk tickets
* Troubleshooting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and email issues
* Managing users, groups, permissions, MFA, and mailbox settings in Office 365
* Supporting Windows desktops, laptops, printers, scanners, and common business applications
* Assisting with new user setups, computer deployments, and onboarding/offboarding
* Troubleshooting basic network, VPN, Wi-Fi, and connectivity issues
* Following up with clients and making sure tickets are fully resolved
* Documenting work clearly and keeping tickets updated
* Working with senior engineers on escalated issues and projects

**Required skills:**

* Strong experience with Microsoft Office 365 / Microsoft 365 Admin Center
* Strong Outlook and email troubleshooting skills
* Comfortable supporting Windows computers in a business environment
* Experience with user accounts, permissions, MFA, password resets, and mailbox settings
* Basic networking knowledge, including DNS, DHCP, VPN, Wi-Fi, and printers
* Ability to troubleshoot independently and think through issues logically
* Strong communication skills and good customer service skills
* Organized, responsible, and able to manage multiple tickets at once

**Preferred skills:**

* Experience working for an MSP or IT support company
* Experience with Azure AD / Entra ID
* Experience with Active Directory and Group Policy
* Experience with SharePoint permissions and OneDrive sync issues
* Experience with RMM tools, antivirus/EDR, backups, or ticketing systems
* Experience supporting healthcare or nursing home environments

We are looking for someone reliable, professional, and motivated who wants to grow with the company. This is a great opportunity for a tech who is already beyond basic helpdesk and wants to build stronger Tier 2 and project skills. In order to ensure you read this entire post. Please mention the word "GOAT" in your reply. If you dont, we wont reivew you resume

To apply, please send your resume and a short description of your IT experience.

SKILL REQUIREMENT

Microsoft 365 Active Directory Helpdesk Support

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Tier 2 IT Support Technician / Microsoft 365 Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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