E-commerce Customer Support & Dispute Specialist (PayPal Claims Expert)

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: TYPE OF WORK

Full Time

: SALARY

400/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 5, 2026

JOB OVERVIEW

We run multiple 7-figure Shopify brands selling in the UK and EU. We're hiring ONE experienced Customer Support & Dispute Specialist for a long-term, stable position. This is not a beginner role – PayPal dispute experience is mandatory.

WHAT YOU'LL DO DAY-TO-DAY:
- Answer customer support emails across our brands (order status, refunds, shipping, product questions) – fast, professional, empathetic
- Communicate with our suppliers/fulfillment agents daily: request address corrections before shipment, chase tracking updates, resolve stuck or lost parcels, request reshipments when needed
- Own the full dispute workflow: PayPal disputes & claims, Visa/Mastercard chargebacks, Shopify Payments disputes
- Build winning dispute responses: compile tracking proof, delivery confirmation, customer communication, terms acceptance
- Prevent disputes before they happen – spot angry customers early, offer resolutions, keep our chargeback rate below scheme thresholds
- Process refunds/returns per our policies and log everything cleanly

YOU MUST HAVE:
- Hands-on experience winning PayPal disputes and claims (you know the difference between a dispute, claim, and chargeback – and how to handle each)
- Chargeback rebuttal experience with card processors (Stripe, Shopify Payments, or similar)
- Shopify admin experience (orders, refunds, timeline notes)
- Excellent written English – your emails ARE our brand
- Minimum 30 hrs/week availability, 6 days/week coverage preferred
- Reliable internet, own laptop, able to overlap with European hours (CET)

BONUS POINTS:
- Experience with health/beauty or supplement brands
- Familiarity with Proton emails, Shopify
- Experience keeping Visa/Mastercard dispute ratios under monitoring thresholds

HOW WE MEASURE SUCCESS:
- Response time under 12 hours
- Dispute win rate
- Chargeback rate kept low through proactive resolution

WHAT YOU GET:
- Long-term role – our tea ---------- mbers stay for years
- Salary paid on time, every single time
- 13th month pay after 1 year
- You're the only support person – full ownership, no micromanagement, direct line to the founder

HOW TO APPLY (read carefully – applications ignoring this are deleted):
1. Start your message with the word "RESOLVED"
2. Answer: How many PayPal disputes have you personally handled, and what was your win rate?
3. Describe in 2-3 sentences how you would respond to a PayPal "Item Not Received" claim when you have tracking showing delivery.

Applications that don't follow these 3 steps will not be read.

One more thing – we're hiring today, not next week. If your answers look good, we'll do a quick chat, call and you can start immediately.

SKILL REQUIREMENT

Customer Support Ecommerce Chargeback Analysis

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E-commerce Customer Support & Dispute Specialist (PayPal Claims Expert)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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