Customer Care Coordinator – Remote

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: TYPE OF WORK

Part Time

: SALARY

$2.00

: HOURS PER WEEK

25

: DATE UPDATED

Jul 4, 2026

JOB OVERVIEW

We are looking for a reliable, professional, and caring Customer Care Coordinator to help us communicate with families, answer inquiries, schedule free assessments, and support our client intake process.

Position Title

Customer Care Coordinator

Work Location

Remote

Employment Type

Contractor or Part-Time

Schedule

Monday–Friday, U.S. Eastern Time
Flexible hours may be available, but availability during business hours is preferred.

Job Summary

The Customer Care Coordinator will be the first point of contact for potential clients, family members, referral partners, and community contacts. This person must be professional, friendly, organized, and comfortable speaking with seniors and families who may need home care support.

The ideal candidate will have excellent English communication skills, customer service experience, strong follow-up skills, and the ability to handle phone calls and online inquiries with patience and compassion.

Key Responsibilities
Answer incoming phone calls professionally and warmly.
Respond to website inquiries, emails, and online messages.
Provide basic information about our non-medical home care services.
Collect potential client information, including name, contact number, location, care needs, and preferred schedule.
Schedule free initial assessments with the agency administrator or nurse.
Follow up with families after inquiries, calls, and assessments.
Send appointment reminders by phone, text, or email.
Keep accurate notes of calls, inquiries, and follow-up tasks.
Update client inquiry records or CRM system as needed.
Notify management of urgent calls, complaints, or important client needs.
Maintain a professional, compassionate, and respectful tone at all times.
Protect client privacy and follow confidentiality guidelines.
Required Qualifications
Excellent spoken and written English.
Customer service or call handling experience.
Comfortable speaking with seniors, family caregivers, and professionals.
Strong organization and follow-up skills.
Reliable internet connection and quiet workspace.
Ability to work during U.S. Eastern Time business hours.
Basic computer skills, including email, Google Docs, Google Sheets, and online forms.
Professional, patient, and compassionate communication style.
Preferred Qualifications
Experience working with U.S. clients.
Experience in healthcare, home care, senior care, or customer support.
Experience with CRM systems or call tracking sheets.
Experience scheduling appointments.
Familiarity with HIPAA, privacy, or confidentiality practices.
Experience using Facebook Messenger, website chat, or online inquiry forms.
Skills Needed
Phone communication
Customer service
Appointment scheduling
Follow-up calls
Data entry

Email communication
Time management
Attention to detail
Compassionate communication
Confidentiality
Pay

Pay will be based on experience, communication skills, and schedule availability.

How to Apply

Please submit the following:

Resume.
Short voice recording introducing yourself.
Description of your customer service experience.
Your availability during U.S. Eastern Time.
Your expected hourly rate.
Any experience you have with healthcare, home care, or senior care clients

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Customer Care Coordinator – Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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