Hospitality Marketing, Automation & Guest Experience Coordinator

Hospitality Marketing, Automation & Guest Experience Coordinator
Full-Time | Remote | Long-Term Opportunity

Help Us Create Memorable Guest Experiences

We’re not just in the accommodation business—we’re in the business of creating experiences.
We own and manage premium short-term rental accommodation in South Africa and are building a modern hospitality company driven by exceptional guest experiences, innovative marketing, smart technology, and operational excellence.

We’re looking for a highly motivated, proactive professional who loves hospitality, enjoys learning new technology, and takes ownership of their work. If you’re someone who sees what needs to be done, takes initiative without waiting for instructions, and enjoys helping businesses grow, we’d love to meet you.

This is a long-term opportunity to become an important part of our growing team.
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About the Role

This is a dynamic role that combines hospitality, guest relations, marketing, automation, business intelligence, operations, and administration.

You’ll work directly with the Owner and General Manager to improve our guest experience, strengthen our brands, streamline our systems, and help drive business growth.

We operate using EOS (Entrepreneurial Operating System) principles, which means we value people who:
• Take ownership and are accountable.
• Solve problems rather than waiting for solutions.
• Follow through on commitments.
• Continuously look for better ways of working.
• Care deeply about delivering exceptional service.
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Your Key Responsibilities

Marketing & Brand Growth
• Plan, create, and schedule engaging social media content across multiple platforms.
• Design professional marketing materials using Canva.
• Produce short-form videos, Reels, and visual storytelling content.
• Assist with blogs, newsletters, email marketing, and website content.
• Monitor social media performance and recommend improvements.
• Help grow and strengthen multiple hospitality brands while maintaining consistent brand standards.

Automation, AI & Business Intelligence
• Build and improve business workflows using AI tools.
• Design and implement automations using Zapier, ---------- , Microsoft Power Automate, and other automation platforms.
• Continuously identify opportunities to improve efficiency, eliminate repetitive tasks, and enhance the guest experience through automation.
• Document and maintain Standard Operating Procedures (SOPs).
• Design, develop, and maintain interactive reporting dashboards using APIs, Power BI, and other business intelligence tools to provide accurate, real-time business insights.
• Research and introduce new technologies that help the business remain innovative and competitive.

Guest Communication & Experience
• Take ownership of the complete guest communication journey from the ---------- nt a reservation is received until after check-out.
• Respond promptly and professionally to guest enquiries across all booking platforms and communication channels.
• Ensure every guest receives clear, timely, and personalised information before arrival, during their stay, and after departure.
• Create a warm, welcoming experience that makes guests feel cared for even before they arrive.
• Provide local recommendations, check-in information, property guides, and thoughtful touches that enhance every stay.
• Monitor guest satisfaction throughout the stay and resolve concerns quickly and professionally.
• Encourage positive reviews and help maintain exceptional guest satisfaction ratings.
• Continuously identify opportunities to make every guest experience even more memorable.

Hospitality Operations & Daily Coordination
• Manage daily booking administration across Airbnb, ---------- , NightBridge, and other booking platforms.
• Update property listings, pricing, calendars, and content.
• Coordinate with housekeeping, maintenance, and service providers to ensure properties are guest-ready.
• Monitor daily operational tasks and ensure nothing falls through the cracks.
• Assist in implementing new systems and improving operational processes.
• Maintain high quality standards across all properties.

Business Administration & Finance Support
• Organise projects, priorities, and business documentation.
• Assist with reporting, performance tracking, and operational planning.
• Support basic financial administration, including invoicing, expense tracking, reconciliations, and spreadsheet management.
• Prepare reports that assist management in making informed business decisions.
• Provide administrative support to the Owner and General Manager.
• Take ownership of assigned projects and ensure they are completed accurately and on time.
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The Ideal Candidate

We’re looking for someone who:
• Loves hospitality and creating exceptional guest experiences.
• Takes initiative without being micromanaged.
• Is highly organised and detail-oriented.
• Communicates professionally in written and spoken English.
• Learns new software quickly.
• Enjoys solving problems.
• Thinks strategically while executing efficiently.
• Has a positive, can-do attitude.
• Is dependable and follows through on commitments.
• Wants to build a long-term career with a growing company.
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Experience That Will Help You Succeed

Experience with some or all of the following is highly desirable:
• Airbnb
• ----------
• NightsBridge
• Canva
• ChatGPT and AI tools
• Zapier
• ----------
• Microsoft Power Automate
• Power BI
• API integrations
• Google Business Profile
• Meta Business Suite
• Email marketing
• Microsoft Office
• Google Workspace
• Basic bookkeeping or finance administration
• Project management software such as ClickUp, Asana, Trello, or similar.

Don’t worry if you haven’t used every platform—we value attitude, initiative, and a willingness to learn just as much as experience.
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What Success Looks Like

Within your first 90 days, you’ll:
• Build trust with our guests through exceptional communication.
• Improve our social media and marketing presence.
• Introduce meaningful automation and AI solutions.
• Develop useful business reporting dashboards.
• Improve operational efficiency.
• Take ownership of projects and deliver results with minimal supervision.
• Become a trusted member of our team.
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What We Offer
• Full-time remote position.
• Long-term career opportunity.
• Flexible working hours.
• Supportive and respectful work environment.
• Direct mentorship from the Owner and General Manager.
• Opportunities for professional growth and increased responsibility.
• Performance-based salary reviews and bonuses.
• The opportunity to help shape and grow an exciting hospitality business.
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How to Apply - Rose Boriani ----------

Please include the following with your application:
• Your updated CV.
• A short cover letter explaining why you’re the right fit for this role.
• A 2–3-minute introduction video
• Links to social media accounts, websites, or brands you’ve managed.
• Examples of Canva designs, videos, marketing campaigns, dashboards, reports, or automation projects you’ve created.
• Your experience using AI tools and automation platforms.
• Your expected monthly salary (PHP or USD).
• Your internet speed.
• Your computer specifications.
• Your availability to start.

Attention to Detail Test
To show you’ve read this entire job post, please begin your cover letter with the following phrase:

“Great hospitality begins long before check-in.”

Applications without this phrase may not be considered.

We’re looking for someone who wants more than just a job. We want someone who is excited to grow with us, embrace ownership, and help us create unforgettable guest experiences while building a world-class hospitality business.

Apply today by sending your application to Rose Boriani ----------