Spanish & English Fluent - Card Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

600 (will increase to 800 if proven fit after 3 months)

: HOURS PER WEEK

40

: DATE UPDATED

Jul 2, 2026

JOB OVERVIEW

Job Title: Card Operations Specialist
Location: Remote / PH
Department: Operations
Reporting To: Head of Operations

Role Overview
We are looking for a detail-oriented and proactive Card Operations Specialist to manage and support the end-to-end operations of our corporate and consumer card products. You will be the key point of contact for card-related queries, working closely with Support, Tech, and external partners to ensure a smooth cardholder experience.

Key Responsibilities
Handle day-to-day card operations including issuance, activation, blocking, and dispute management
Respond to and resolve card-related customer queries escalated from the CS team in a timely and accurate manner
Coordinate with card scheme partners and payment processors on operational issues
Monitor card transaction activity and flag anomalies or suspicious patterns to the relevant teams
Maintain accurate records of card operations cases and contribute to process documentation
Support UAT and operational readiness for new card product launches or feature updates
Collaborate cross-functionally with Tech, Compliance, and Customer Support on card-related i ----------

Requirements
Fluent in English and Spanish (written and spoken) — mandatory
2+ years of experience in card operations, payments, or a similar role within fintech or banking
Solid understanding of card scheme rules (Visa/Mastercard) and payment processing flows
Experience working with virtual and physical card products
Strong attention to detail and ability to manage multiple operational tasks simultaneously
Comfortable working in a fast-paced, scaling startup environment
Experience with CRM or ticketing tools (e.g. HelpScout, Freshdesk, Zendesk)

Nice to Have
Experience with vIBAN products or BaaS platforms
Familiarity with KYC/AML processes in a regulated financial environment
Arabic language skills are a plus

What We Offer
Opportunity to build and shape card operations in a high-growth fintech
Collaborative, international team environment
Remote-friendly with flexible working arrangement

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Job Post	Reporter	Rank	Reason	Date

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Spanish & English Fluent - Card Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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