Production Support Engineer (WFH) US Hours

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: TYPE OF WORK

Full Time

: SALARY

0-150,000

: HOURS PER WEEK

40

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

Roles & Responsibilities
• Provide day-to-day production support for business-critical applications built on
---------- platform and SQL Server.
• Monitor application health, investigate production issues, and ensure timely
resolution within defined SLA timelines.
• Analyze i ---------- , troubleshoot application failures, identify root causes, and
implement corrective and preventive actions.
• Support debugging ---------- applications, including APIs, web applications,
background jobs, and scheduled services.
• Write and execute SQL queries, stored procedures, and data validation scripts to
investigate issues, correct data, and support business operations.
• Perform detailed analysis of production defects, data discrepancies, performance
issues, and system behavior across application and database layers.
• Develop small utility/console applications ---------- to support data fixes, bulk
processing, automation, and operational tasks when needed.
• Work closely with development, QA, infrastructure, and business teams to triage
i ---------- and coordinate issue resolution.
• Review application logs, exception traces, SQL errors, and monitoring alerts to
identify problem patterns and resolution steps.
• Document issue analysis, root cause findings, workaround steps, and permanent
fixes for knowledge sharing and future reference.
• Participate in problem management by identifying recurring issues and
recommending long-term improvements.
• Assist in performance analysis of applications and SQL queries to improve stability
and efficiency.
• Maintain strong communication with stakeholders by providing timely updates on
i ---------- , impact, resolution progress, and closure details.
• Ensure production support activities follow change management, i ----------
management, and release management processes.
• Create and maintain support documentation, runbooks, SOPs, and troubleshooting
guides.
• Support data-related activities such as data correction, validation, reconciliation,
and report verification in SQL Server.
• Contribute to continuous improvement by identifying opportunities for
automation, monitoring enhancement, and support process optimization.
• Be available for critical issue support, release support, and on-call or after-hours
support when required.
• Investigate failures using Azure diagnostic logs, transaction traces, dependency
tracking, and performance metrics to identify the source of issues.
• Analyze and troubleshoot React-based UI issues, including API integration
problems, page behavior issues, console errors, and frontend data-binding
problems.

Required / Expected Skills
• Minimum 5+ years of professional experience in technical development roles
• Strong experience in C# / .NET / .NET Core

HOW TO APPLY:
Please send your updated resume to ---------- and if you are qualified we will get in contact with you.

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Job Post	Reporter	Rank	Reason	Date

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Production Support Engineer (WFH) US Hours

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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