Dialler/Client Intake Specialist (Warm Leads Only) - Australian Claims

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: TYPE OF WORK

Full Time

: SALARY

US $4.50/hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

We're growing and are looking for an outstanding Client Intake Specialist to become an important part of our team.

If you're confident speaking with people, enjoy helping others, are highly organised and want a role where your work genuinely makes a difference, we'd love to hear from you.

This is NOT a cold-calling role.

Every person you speak with has already contacted us or requested information about our services. Your job is to build rapport, understand their circumstances and guide them through the first step of becoming a client.

About Us
We are a growing Australian legal practice that helps people who can no longer work because of injury or illness access insurance benefits through their superannuation.
Many of our clients are going through one of the most difficult periods of their lives. Every conversation matters, which is why we're looking for someone who is professional, empathetic and genuinely enjoys helping people.
We believe in building long-term relationships with our tea ---------- mbers by providing ongoing support, training and opportunities for growth.

What You'll Be Doing

Every day you'll be:
- Calling warm enquiries who have already requested information.
- Speaking with Australian clients over the phone.
- Building trust and making clients feel comfortable.
- Asking questions to understand their circumstances.
- Explaining our process clearly and professionally.
- Recording accurate notes in our CRM.
- Scheduling and completing follow-up calls.
- Sending client intake documentation when required.
- Working closely with our legal and administration teams.
- Submitting a daily end-of-day report.

Who Will Succeed In This Role?

You'll do well if you are someone who:
- Enjoys speaking with people.
- Communicates confidently in fluent English.
- Can build rapport quickly.
- Listens carefully before responding.
- Is organised and detail-oriented.
- Follows systems and processes consistently.
- Learns new software quickly.
- Takes ownership of your work.
- Can work independently while remaining part of a team.

Experience We Value

Experience in any of these areas is an advantage:
- Customer Service
- Client Support
- Appointment Setting
- Warm Lead Calling
- Virtual Assistance
- Insurance
- Medical Administration
- Legal Administration
- Australian Campaigns
- CRM Software
- Sales Support

If you don't have experience in every area but you're a fast learner with an excellent attitude, we'd still encourage you to apply.

Minimum Requirements

You will need:
- Excellent spoken and written English.
- A reliable computer.
- High-speed internet.
- A quiet, professional workspace.
- Availability to work Monday to Friday during Sydney, Australia business hours.
- The ability to learn new systems and follow established processes.

We want this to be a long-term role, not just another job.

What you'll receive:
- Full-time remote employment.
- Warm leads only—no cold calling.
- Structured training and ongoing coaching.
- A supportive Australian team.
- Weekly payments via Wise.
- Paid Christmas shutdown leave (pro rata).
- Opportunities for career growth as our business expands.
- Meaningful work helping Australians during difficult times.

Success in this role is measured by:
- Professional communication.
- Quality conversations.
- Accurate CRM notes.
- Consistent follow-up.
- Reliability.
- Organisation.
- Attention to detail.
- Teamwork.

To show you've read this advertisement, the first line of your application must say: Warm Leads Dialler

How to Apply

Please submit:
1. Your latest resume.
2. A short cover letter telling us why you're the right person for this role.
3. A Loom video answering the following question:

Imagine you're calling someone who has already enquired about making an insurance claim. They sound nervous and aren't sure whether they want to continue.

How would you introduce yourself and help them feel comfortable speaking with you?

Please answer naturally, as though you're speaking directly to a real client. We are not looking for a memorised script—we want to hear your communication style, confidence, empathy and ability to build rapport.

We look forward to meeting you!

SKILL REQUIREMENT

Administrative Support Case Management Customer Relationship Management

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Dialler/Client Intake Specialist (Warm Leads Only) - Australian Claims

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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