Customer Success Manager (MUST HAVE RECRUITMENT INDUSTRY EXPERIENCE)

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: TYPE OF WORK

Any

: SALARY

700

: HOURS PER WEEK

40

: DATE UPDATED

Jul 1, 2026

JOB OVERVIEW

Customer Success Manager – Raire Group

About Raire
Raire Group helps recruiters and agency owners generate inbound leads, sharpen their sales, and scale using systems, automation and AI. We deliver through 3 programs: Academy, Ecosystem and Elite Mentorship. Our clients get results, and your job is to make sure they do.

The Role
You own the client experience from onboarding to renewal. You keep members engaged, progressing and getting outcomes, and you turn happy clients into long-term ones who refer.

What You'll Do
- Onboard new members and get them actioning the program fast
- Drive engagement, attendance and completion across all 3 tiers
- Own retention and renewals, spotting at-risk clients before they churn
- Handle client queries and keep response times tight
- Track client progress and surface wins, results and testimonials - you are responsible for helping them get results from the program and guiding them to the right resources
- Manage client data and workflows in GoHighLevel (our CRM)
- Feed insights back to the team to improve delivery and experience

What You'll Bring
- 2+ years in customer success, account management or client-facing delivery
- Must have worked within the recruitment industry for at least 2 years
- A track record of retention, renewals or upsell results
- Confident with CRMs and automation tools (GHL a bonus)
- Highly organised, proactive and comfortable owning outcomes
- Strong written and verbal communication

Why Raire
You'll work directly with a founder who has 18 years in recruitment, $20M+ in personal fees and 2,000+ placements. You'll help build the systems, not just run them, in a business that moves fast and rewards execution.

SKILL REQUIREMENT

Customer Support Management Recruiting

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Customer Success Manager (MUST HAVE RECRUITMENT INDUSTRY EXPERIENCE)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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