Dispute & Chargeback Specialist (Fashion Dropshipping)

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: TYPE OF WORK

Any

: SALARY

1000

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 1, 2026

JOB OVERVIEW

Dispute & Chargeback Specialist (Fashion Dropshipping)

We're looking for an experienced Dispute & Chargeback Specialist who understands the unique challenges of Fashion Dropshipping.

This is not an entry-level role. We're looking for someone who knows how to protect revenue, build strong dispute cases, investigate customer claims, and recover lost sales while maintaining compliance with payment processors.

Requirements

Must have worked with at least five (5) Fashion Dropshipping stores
Experience handling disputes through Shopify Payments, Whop, PayPal, Stripe, Shop Pay, or major payment gateways
Strong written English
Can follow instructions and SOPs with exceptional attention to detail
Able to work independently with minimal supervision

Responsibilities
Investigate chargebacks and payment disputes
Submit compelling evidence before dispute deadlines
Analyze customer order history and identify fraud patterns
Gather tracking information, delivery confirmations, customer communication, and supporting documentation
Work closely with Customer Support and Operations teams
Recommend strategies to reduce future chargebacks and dispute rates
Monitor dispute outcomes and maintain reporting
Protect company revenue while ensuring compliance with payment processor policies
Required Skills
Shopify
Gorgias
Commslayer
PayPal Resolution Center
Stripe Disputes
Order tracking platforms (17TRACK, AfterShip, Parcel Panel, etc.)
Strong investigative and analytical skills
Ideal Candidate

You understand:

How to identify friendly fraud
When to fight a dispute versus when to accept a loss
What evidence wins chargebacks
Fashion Dropshipping shipping timelines and customer expectations
How to balance customer satisfaction with revenue protection

Application Questions (Required)

Please answer every question. Incomplete applications will not be considered.

1. List at least five (5) Fashion Dropshipping stores you've supported.

(Store names and website links preferred.)

2. Approximately how many chargebacks or disputes have you handled?

3. Which payment gateways have you worked with?

4. What was your average dispute win rate?

If unknown, explain how you measured your performance.

5. Describe your process from receiving a chargeback notification to submitting evidence.

Walk us through your workflow.

6. Give an example of a dispute you successfully won.

What evidence did you submit, and why do you think you won?

7. What are the most common reasons Fashion Dropshipping stores lose disputes?

We're looking for an answer based on real experience—not something copied from Google.

8. What tools have you used to gather evidence?

Examples: Shopify, Gorgias, Commslayer, PayPal Resolution Center, Stripe Dashboard, 17TRACK, AfterShip, Parcel Panel, supplier portals, etc.

9. Tell us about a time you helped reduce chargebacks or protected company revenue.

What strategy did you implement, and what were the results?

What We're Looking For

We're looking for someone who:

Thinks like an investigator
Protects company revenue
Builds strong evidence packages
Understands payment processor policies
Can identify fraud and friendly fraud
Follows SOPs and deadlines precisely
Takes ownership of every dispute from start to finish

If you've only handled basic customer support, this role is probably not the right fit.

If you've successfully managed disputes and chargebacks for Fashion Dropshipping brands and know how to recover revenue, we'd love to hear from you.

SKILL REQUIREMENT

Shopify Chargeback Analysis

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Dispute & Chargeback Specialist (Fashion Dropshipping)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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