Professional Remote Guest Experience VA and Bookkeeper

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: TYPE OF WORK

Part Time

: SALARY

$3 per hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 11, 2026

JOB OVERVIEW

Guest Experience VA

Job Title: Professional Remote Guest Experience VA (Office Hours and Out of Office Hours)
Company: ---------- nt Stays
Location: Remote (Philippines-based)
Employment Type: Part-Time

Hours: Monday to Sunday (with a day off midweek) 6pm - 11pm UK time and on-call hours 11pm-8am UK time.

About Us

We're Malyon Group, a holding company of two great brands; ---------- nt and The Stay Co. We're one team with a shared obsession of doing hospitality properly.

---------- nt Stays is our collection of premium apartments in Edinburgh and Glasgow; spaces we've poured a lot of care into because we genuinely believe the little ---------- nts matter - a seamless check-in that actually works, a local tip that makes someone's trip and going above and beyond to make sure the guest has the most memorable stay ever.

The Stay Co grew out of that same thinking, built to help landlords take the stress out of short-term letting with the pricing know-how, guest management and hands-on support that most people simply don't have the time to figure out alone. Compared to ---------- nt, it's a more fun, mass market brand.

We're a small, growing team that moves fast and takes pride in what we put our name to. It's faced past, ambitious and you'll be expected to jump in where needed and wear many hats. If that sounds like your kind of place, we'd love to hear from you.

The Role

We are looking for a proactive and detail-oriented Remote Guest Experience VA to support our UK-based team.

Whilst you won't be dealing with many check ins/check outs, it's important you help with guest messages and make the guest feel looked after, and make sure transactions are reconciled against bills on Xero.

You’ll be at the heart of our guest communication, booking systems, and internal processes, supporting everything from review responses to reservation checks, listing updates, and team operations. Since this is an evening shift for UK time, you will be required to support with other ad hoc stuff during the quieter guest hours; bookkeeping, finance help, revenue management, ops help.

You will also be required to take ad hoc calls throughout UK night time. We currently experience low volumes, and will pay a premium per call, but we ask that you only apply if you are able to take these guest calls and help troubleshoot.

We are after someone who takes initiative with this and can problem solve on their own!

Key Responsibilities

Guest Experience & Communication

Monitor and respond to guest reviews from Airbnb, ---------- , and Google Reviews, and help ensure feedback is fed back to the UK team.
Manage guest inquiries from booking platforms (Guesty, and our shared inbox) with warmth, professionalism, and speed.
Assist with resolving guest concerns by coordinating with the UK team and proposing helpful solutions, either directly or indirectly by liaising with maintenance, housekeeping, external help, etc.
Take guest and operations-related calls through Aircall, following standard protocols and escalating to the UK team as needed.
Xero book keeping, bills upload. Experience here is necessary.

Key Qualities needed:

Fluent in English
Confident in speaking to guests and clients on phone calls
Can work independently
Strong problem-solving ability
Excellent customer service skills
Has a friendly nature
Dedicated to excellent guest experience
IT literate and experience using multiple software’s
Accounting
Desired Qualities:

Property management related experience is preferred
Experience using Property Management Software including Guesty, Monday, Slack and Suite Ops or similar.

SKILL REQUIREMENT

Bookkeeping Property Management Communication

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Professional Remote Guest Experience VA and Bookkeeper

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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