German-Speaking Customer Support Agent — Long-Term Fully Remote Role (EU Team)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$1450

: HOURS PER WEEK

40

: DATE UPDATED

Jun 30, 2026

JOB OVERVIEW

About Us

Leela Quantum Tech and Quantum Upgrade are two sister brands operating at the cutting edge of quantum energy wellness technology. Our EU operations are based in Germany and serve customers across the German-speaking and wider European market.

Learn more: ---------- and ----------

The Role

We're hiring a German-Speaking Customer Support Agent to join our EU customer service team. You'll be responding to enquiries from our German-speaking customers (Germany, Austria, Switzerland) via our ticketing system, email, social media, and phone calls.

This is a long-term, fully remote, full-time role (48 hours/week) — we're looking for someone who wants to build a stable, long-term career with us.

Language Requirement — Non-Negotiable

You MUST be fully fluent in German — written AND spoken — at a level capable of communicating with and speaking directly to native German speakers on calls. Anything less than full fluency will not be considered. Please do not apply if you are not fully fluent in German. Good working English is also required for internal team communication.

Key Responsibilities

Respond to customer support tickets professionally and warmly, in German (and English for internal communication)
Draft and send replies to customer emails for our EU customer base
Take customer calls in German, providing live support and guidance
Handle subscription management (cancellations, upgrades, billing queries, trial extensions)
Assist with returns, refunds, and replacement requests in line with our policies
Reply to comments on our German-language social media accounts using our brand voice
Coordinate with our EU operations team on customer issues
Document recurring issues and feedback to help improve our processes
Maintain a high level of product knowledge and accuracy in responses

What We're Looking For

Full fluency in German — written AND spoken (non-negotiable — see above)
Good working English for internal team communication
Excellent written and verbal communication — warm, clear, professional
Confident and articulate on the phone
Strong attention to detail and ability to follow processes accurately
A friendly, empathetic, professional tone
Comfortable working independently and managing your own workload
Reliable internet connection (minimum 25 Mbps), quiet workspace, and a good-quality headset for calls
Previous customer support experience preferred but not required if you're a great communicator
Familiarity with ticketing systems is a plus

Schedule

Full-time, 48 hours per week. Fully remote. Working hours to align with European business hours (approximately 3pm-11pm Philippine time).

How to Apply

We read every application carefully. To show you've read this post, please start your reply with the word "DEUTSCH" at the very top, then include:

A short paragraph in English introducing yourself and why you're interested

A short paragraph in German about your favourite customer service experience

Your years of customer service experience, including any phone-based support

A link to a short voice recording (Vocaroo, Google Drive, or similar) of you speaking a couple of sentences in German, so we can hear your fluency

Applications that skip the keyword, the voice link, or that show less than full fluency in German (written and spoken) won't be considered. We look forward to hearing from you!

Applications that do not follow these instructions, or that show anything less than full fluency in German (written and spoken), will not be considered. We look forward to hearing from you!

SKILL REQUIREMENT

Customer Support Email Support German Language

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0172
Total Execution Time	0.0186

GET DATA

No GET data exists

MEMORY USAGE

1,505,840 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/German-Speaking-Customer-Support-Agent-Long-Term-Fully-Remote-Role-EU-Team-1679779

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0118 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1679779 LIMIT 1
0.0011	SELECT * FROM `employers` WHERE `employer_id` = 808849 LIMIT 1
0.0017	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1679779 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-09',ej.date_added) duration_days, DATEDIFF('2026-08-09',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-09',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1679779'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1679779
0.0018	UPDATE employer_jobs SET hit_counts = '*Jun-30-2026=220Jul-01-2026=95Jul-02-2026=18Jul-03-2026=20Jul-04-2026=5Jul-05-2026=17Jul-06-2026=13Jul-07-2026=6Jul-08-2026=6Jul-09-2026=13Jul-10-2026=3Jul-11-2026=10Jul-12-2026=2Jul-13-2026=5Jul-14-2026=3Jul-15-2026=3Jul-16-2026=4Jul-17-2026=7Jul-18-2026=2Jul-19-2026=1Jul-20-2026=7Jul-21-2026=5Jul-22-2026=4Jul-23-2026=9Jul-24-2026=4Jul-25-2026=8Jul-26-2026=18Jul-27-2026=15Jul-28-2026=16Jul-29-2026=19Jul-30-2026=11Jul-31-2026=10Aug-01-2026=13Aug-02-2026=19Aug-03-2026=14Aug-04-2026=15Aug-05-2026=18Aug-06-2026=13Aug-07-2026=18Aug-08-2026=21**Aug-09-2026=1' WHERE job_id= '1679779'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=220Jul-2026=359**Aug-2026=132' WHERE job_id= '1679779'`
0.0017	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1679779' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1679779
0.0020	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '808849' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0004	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786240880
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/German-Speaking-Customer-Support-Agent-Long-Term-Fully-Remote-Role-EU-Team-1679779
csrf-token	2e3b92d4ec90434e92f1b603f3cc3325

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.227
HTTP_DNT

German-Speaking Customer Support Agent — Long-Term Fully Remote Role (EU Team)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?