Bilingual (English + Spanish) Customer Support Agent — Long-Term Remote Role

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: TYPE OF WORK

Full Time

: SALARY

$1250 USD

: HOURS PER WEEK

40

: DATE UPDATED

Jun 30, 2026

JOB OVERVIEW

About Us

Leela Quantum Tech and Quantum Upgrade are two sister brands operating at the cutting edge of quantum energy wellness technology. We're a growing, mission-driven company with customers across the globe, and we pride ourselves on providing warm, knowledgeable, and genuinely helpful support to our community.

Learn more: ---------- and ----------

The Role

We're hiring a Bilingual (English + Spanish) Customer Support Agent to join our customer service team. You'll be responding to customer enquiries via our ticketing system (Jet Desk), email, social media, and phone calls, helping customers with everything from product questions and order issues to subscription management and basic troubleshooting.

This is a long-term, fully remote, full-time role (48 hours/week). We're not looking for short-term help — we want someone who's interested in growing with us.

Language Requirement — Non-Negotiable

You MUST be fully fluent in BOTH English AND Spanish — written AND spoken. Your written replies will be read by native speakers and you will also be speaking directly with customers on calls in both languages, so anything less than full fluency will not be considered. Please do not apply if you are not fully fluent in both.

Key Responsibilities

Respond to customer support tickets professionally and warmly, in both English and Spanish
Draft and send replies to customer emails across both brands
Take customer calls in both English and Spanish, providing live support and guidance
Handle subscription management (cancellations, upgrades, billing queries, trial extensions)
Assist with returns, refunds, and replacement requests in line with our policies
Reply to comments on our social media accounts (Instagram, Facebook, YouTube) using our brand voice
Coordinate with our internal teams (warehouse, tech, management) on customer issues
Document recurring issues and feedback to help improve our processes
Maintain a high level of product knowledge and accuracy in responses

What We're Looking For

Full fluency in both English and Spanish — written AND spoken (non-negotiable — see above)
Excellent written and verbal communication — warm, clear, professional in both languages
Confident and articulate on the phone
Strong attention to detail and ability to follow processes accurately
A friendly, empathetic, professional tone
Comfortable working independently and managing your own workload
Reliable internet connection (minimum 25 Mbps), quiet workspace, and a good-quality headset for calls
Previous customer support experience preferred but not required if you're a great communicator
Familiarity with ticketing systems is a plus

Schedule

Full-time, 48 hours per week. Fully remote. Working hours to be discussed — flexibility to align with US/UK time zones.

How to Apply

We read every application carefully. To show you've read this post, please start your reply with the word "BILINGÜE" at the very top, then include:

A short paragraph in English introducing yourself and why you're interested

A short paragraph in Spanish about your favourite customer service experience

Your years of customer service experience, including any phone-based support

A link to a short voice recording (Vocaroo, Google Drive, or similar) of you speaking a couple of sentences in both English and Spanish, so we can hear your fluency

Applications that skip the keyword, the voice link, or that show less than full fluency in both languages (written and spoken) won't be considered. We look forward to hearing from you!

Applications that do not follow these instructions, or that show anything less than full fluency in both languages (written and spoken), will not be considered. We look forward to hearing from you!

SKILL REQUIREMENT

Customer Support Email Support Spanish Bilingual

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Bilingual (English + Spanish) Customer Support Agent — Long-Term Remote Role

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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