Any
$200 per project
TBD
Jun 30, 2026
We operate approximately 45 short-term rental properties and use Hostaway, Airbnb, VRBO,
We are looking for an experienced automation specialist to build a communication monitoring system using
This is a project-based engagement, not a full-time position.
Project Goals:
Monitor guest communications in Hostaway and OpenPhone.
Detect messages that have not been responded to within 3 minutes.
Send real-time alerts when SLA requirements are missed.
Detect critical guest issues such as:
Lockouts
Door code issues
No heat/AC
Water leaks
Refund requests
Safety concerns
Create daily performance reports for virtual assistants.
Generate AI-powered summaries of communication performance and missed opportunities.
Required Skills:
Zapier
API integrations
Webhooks
Google Sheets
Airtable (preferred)
OpenAI or Claude API
Dashboard creation
Workflow automation
Preferred Experience:
Hostaway
Airbnb
Property management systems
Short-term rental operations
OpenPhone integrations
Deliverables:
Phase 1:
Hostaway integration
OpenPhone integration
Real-time unanswered message alerts
Phase 2:
Daily AI-generated performance reports
VA scorecards
SLA monitoring dashboard
Phase 3:
Critical issue detection and escalation system
To Apply:
Please provide:
Examples of similar automation projects.
Experience with
Estimated project cost.
Estimated completion timeline.
Confirmation that you can work with Hostaway APIs and webhooks.
Please begin your application with the phrase:
"3-Minute SLA Monitoring"
This helps us filter applicants who read the entire posting.