Amazon Operations and Team Manager SOPs | KPIs | 3+ Years

Who We Are
BTS Brands is an 8-year-old private label company selling across US, CA, UK, EU, AU, JP and expanding into Saudi Arabia. We operate across two brands: one in travel accessories and one in beauty devices, with 52+ active SKUs. We're at a turning point: moving from a founder-run business to a properly managed, systems-run company. This role is central to that transition.

The Role
This is not a VA role. This is an operations and team management position for someone who has done this before in an ecommerce or Amazon environment.
You will report directly to the two Founders and manage a team of 8-9 people across our Creative and Operations teams. You'll take our existing processes - currently scattered and undocumented --and build a proper system in ClickUp from scratch. You'll create SOPs, track KPIs, run tea ---------- etings, and make sure everyone knows what they're doing and when.
Your mission is to build the systems, rhythm, and accountability that let the company run smoothly, without the founders being involved in every daily decision.
If you need someone to tell you what to do every day, this isn't the right fit. If you thrive with clear objectives and the autonomy to build real systems, keep reading.

What You'll Do:
- Set up ClickUp from scratch across all departments: workflows, dashboards, automations, task structures
- Make sure all work is captured in the system - nothing managed informally or lost in chat
- Coordinate between Creative and Operations teams so projects move smoothly
- Document existing business processes into clear, usable SOPs
- Handle day-to-day approvals within defined boundaries, escalating only real issues to the founders
- Lead weekly/monthly KPI reviews and quarterly planning sessions
- Run the weekly tea ---------- eting - status updates, blockers, decisions - focused and on time
- Translate founders' quarterly objectives into clear team and individual goals
- Monitor performance, spot problems early, and drive corrective action
- Build and manage the product-launch workflow based on the existing 15-step launch process
- Spot what's slowing the team down and fix it - don't just flag it
- Keep an eye on profitability alongside the founders
- Onboard new hires: set up tools, assign SOPs, guide their first weeks

Where the Founders Stay Involved
To be clear about where this role starts and stops: the Founders will continue to own overall company direction and priorities; brand, product, and market strategy; final decisions on launches, positioning, and pricing; approval of budgets, salaries, hiring/firing, and major investments; and review of high-level KPIs and reports.

This role owns everything else: the daily execution, systems, and team accountability that make those strategic decisions possible - including the follow-up, reminders, and day-to-day problem-solving that used to fall on the founders.

Tools You Must Know:
- ClickUp/ Monday etc - expert level, you've built systems from scratch before
- Google Sheets / Excel - KPI dashboards, reporting
- Slack or similar - team communication
- Amazon Seller Central - you don't need to be a specialist, but you need to understand the context
- Zoom - weekly meetings with owner and team

Who We're Looking For:
We're looking for someone who's been in the trenches of ecommerce operations - not someone who's managed tasks, but someone who's built systems and led people.

- 3+ years in operations or team management in an ecommerce or Amazon environment
- You've built SOPs from scratch and know how to make processes that people actually follow
- You've set up ClickUp or similar tools for a team starting from zero
- You know how to keep a remote team aligned and accountable - without being on their back every hour
- You're comfortable with numbers - KPIs, margins, performance tracking
- Excellent English, written and verbal
- Familiarity with Amazon tools
- You're looking for somewhere to grow long-term, not just another contract

Compensation & Setup:
- $1,800-$2,000/month based on experience
- Full-time, 40h/week
- 14 days paid leave after 3 months
- First 3 months: time-tracked via Time Doctor as part of our standard onboarding process
- Long-term position - We Invest in People Who Invest in Us

What Success Looks Like
- Within 1 month: ClickUp is fully adopted, the weekly rhythm is running, and the founders' approval load has dropped significantly
- Within 3 months: KPIs are tracked and reviewed consistently; the team works to clear quarterly goals
- Within 6 months: the company runs smoothly day-to-day without the founders being involved in every decision

To Apply - Required
Answer these 4 questions:

1. Describe a project management system you built from scratch (ClickUp, Asana, Monday, or similar) - what was the situation, how did you structure it, and what changed after? Only apply if you have actually done this. Do not describe what you would do - describe what you did.
2. How do you hold a remote team accountable without micromanaging? Give a real example from one of the companies listed in your CV: include the team size, what tool you used, and what happened when someone missed a deadline. Do not describe what you would do - describe what you actually did.
3. Walk me through a company from your CV where you managed people — how many reported directly to you, what were their roles, and what did your one-on-ones or check-ins with them actually look like? What's one decision about a tea ---------- mber (raise, warning, letting someone go, promotion) that was yours to make?
4. What project management tools have you used, and rate your confidence in each from 1 to 10. For the tool you rated highest - what's one thing you can do in it that most people don't know about?