Customer Intake Specialist

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: TYPE OF WORK

Part Time

: SALARY

$4/hr

: HOURS PER WEEK

30

: DATE UPDATED

Jun 29, 2026

JOB OVERVIEW

ABOUT US:

The Community Chests (TCC) is one of the highest-rated junk removal companies in North Carolina.

We help homeowners and businesses with:
* Junk Removal
* Demolition
* Dumpster Rentals

Our mission goes beyond hauling junk. We donate, recycle, and resell as much as possible to keep usable items out of landfills while serving our community with professionalism and integrity.

We're looking for someone who wants to become part of a growing company... not someone looking for just another online job.

-----------------------------------------------------------

THE POSITION

We're hiring a **Customer Intake Specialist** to work alongside our experienced CSR. Your primary responsibility is being the first impression of our company.

Every phone call matters.

You'll answer incoming calls, help customers understand our services, schedule appointments, communicate with our operations team, and make sure every customer receives an outstanding experience.

This is primarily a **weekend position**.

**Typical Schedule (Eastern Time):**

* Saturday: 8:00 AM - 6:00 PM
* Sunday: 8:00 AM - 6:00 PM

As you become more experienced, you'll likely also work:

* Friday: 8:00 AM - 6:00 PM
* Monday: 8:00 AM - 6:00 PM

Although you'll be paid for the entire shift, there will naturally be slower periods between calls. During downtime, you'll assist with CRM updates, customer follow-ups, organization, and continuous improvement.

-----------------------------------------------------------

WHAT YOU'LL DO

* Answer incoming customer phone calls
* Schedule junk removal, demolition, and dumpster rental appointments
* Respond to customer text messages and emails
* Communicate with our Operations Manager and field crews
* Keep customer information accurate inside our CRM
* Help improve systems and workflows
* Process payments and assist with overdue invoices when needed
* Maintain a professional, friendly, and confident attitude on every interaction

-----------------------------------------------------------

WHAT SUCCESS LOOKS LIKE

You are:
* Friendly and personable
* Calm under pressure
* Organized
* Comfortable talking on the phone all day
* Quick to learn
* Professional
* Dependable
* Coachable
* Able to multitask
* Comfortable using computers throughout the day

Most importantly... you genuinely enjoy helping people.

-----------------------------------------------------------

OUR CORE VALUES

Everything we do is built around four values:

**Integrity**
Do the right thing, even when nobody is watching.

**Professionalism**
Represent the company well in every interaction.

**Productivity**
Take ownership and look for ways to improve.

**Community**
Serve customers and teammates with care and respect.

If these values don't sound like you, this probably isn't the right fit.

-----------------------------------------------------------

REQUIREMENTS

* Excellent spoken English
* Comfortable speaking with American customers
* Professional phone presence
* Quiet home office
* Reliable high-speed internet
* Quality headset with clear microphone
* Reliable computer
* Able to work Saturdays and Sundays from 8:00 AM-6:00 PM EST
* Previous customer service experience
* Able to learn new software quickly

(help us identify applicants who pay close attention to detail, please use **Banana** as the subject line of your application email. Applications with a different subject line may not be reviewed.)

Company software (Gmail, Slack, Workiz, and other tools) will be provided and you'll receive paid training.

-----------------------------------------------------------

PAY & GROWTH

Starting Pay:
**$4.00 USD/hour**

After completing training and consistently performing at a high level, you'll become eligible for performance bonuses.

As our company continues growing, there will be opportunities for increased responsibilities, leadership, and higher compensation for the right person.

We prefer promoting from within whenever possible.

-----------------------------------------------------------

HOW TO APPLY

If this sounds like a position you'd enjoy, we'd love to hear from you.

Please include the following with your application:

* A 1-2 minute voice recording introducing yourself. Tell us about your customer service experience, why you're interested in this role, and what makes you a great fit for our team.
* A screenshot of your internet speed test (Speedtest.net or ---------- ).
* Your computer specifications.
* The headset you'll be using for work.
* Your current city and country.
* Your availability and the earliest date you could start.
* Your favorite quote.

We carefully review every application and look forward to learning more about you.

SKILL REQUIREMENT

English Speaking Communication Scheduling

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Customer Intake Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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