Airbnb STR Virtual Assistant Manager

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: TYPE OF WORK

Full Time

: SALARY

$1200 - $1500 / mo

: HOURS PER WEEK

50

: DATE UPDATED

Jul 4, 2026

JOB OVERVIEW

We are seeking an experienced Virtual Assistant Manager to join and support our fast-growing short-term rental management company. This role is not only operational but also supervisory, as we currently have a team of 3 VAs. The ideal candidate will take ownership of overseeing the current VA team, assisting them when needed, and ensuring smooth day-to-day operations.

This is a full-time position requiring a 50-hour workweek - 10 hours per day, 5 days per week (Thu-Mon), 11am-9pm PT, but you are required to stand by between 9-11pm in case of urgent cases. The role requires availability for evening, night, and weekend work as operational needs dictate. All tasks must be completed personally. Delegating work to sub-VAs is strictly prohibited.

Team Management
- Supervise, support, and mentor a growing team of 3 Virtual Assistants handling guest communication and daily operations.
- Monitor team performance and ensure standards are met (response rate, resolution quality, guest satisfaction, task completion, etc).
- Conduct regular check-ins, performance reviews, and lead weekly tea ---------- etings.
- Provide coaching, feedback, coverage, 1 on 1 meetings, and ongoing training.

Operational Oversight
- Oversee daily guest communication workflows, ensuring timely and high-quality responses.
- Manage escalation issues and support VAs with complex guest situations.
- Assist with administrative tasks such as but not limited to relistings, updating listings, outreaching for vendors (handyman, cleaners, lawn maintenance, etc), and other tasks.
- Coordinate with maintenance, cleaning, and other vendors as needed.
- Ensure SOPs are followed and updated as needed.
- Conduct daily reports for skip managers.
- Maintain high guest satisfaction and consistency in service delivery.

Operational & Performance Improvements
- Optimize account settings, including PMS workflows, OTA configurations, and third-party integrations.
- Monitor account health, listing performance, and revenue to identify issues and improvement opportunities.
- Track guest messages, reviews, tickets, and tasks to ensure timely follow-up.
- Identify recurring problems and implement process improvements.
- Lead expansion efforts for new OTAs and direct-booking channels.

Scheduling & Resource Management
- Manage VA work schedules to ensure coverage across time zones and peak periods.
- Track attendance, productivity, and workload distribution.
- Assist with onboarding and training of new VAs as the team grows.

Qualifications
- Proven experience with Airbnb, VRBO, Bookings, or other short-term rental platforms.
- Prior experience managing or supervising a VA team is strongly preferred.
- Familiarity with Hostaway and Pricelabs property management software is required.
- Excellent written and verbal communication skills in English.
- Strong organizational skills with great attention to detail.
- Ability to problem-solve and handle multiple tasks under pressure.
- Proactive, self-motivated, and able to work independently with minimal supervision.
- Experience working across different time zones is a plus.
- You will be working in US Pacific timezone.

Please make sure you complete all the questions in this form along with your application. We will ONLY consider applicants who complete all the questions.
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SKILL REQUIREMENT

Short Term Rentals Airbnb Customer Support

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Airbnb STR Virtual Assistant Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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