PAYPAL DISPUTE, SUBSCRIPTION DISPUTE & PREVENTION MANAGER

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: TYPE OF WORK

Any

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Jul 5, 2026

JOB OVERVIEW

PAYPAL DISPUTE, SUBSCRIPTION DISPUTE & PREVENTION MANAGER

We are looking for a highly experienced PayPal Dispute, Subscription Dispute & Prevention Manager who specializes specifically in PayPal disputes, claims, chargebacks, subscription disputes, and dispute prevention.

This role is not for a general customer support agent.

We need someone who deeply understands the full PayPal dispute process, knows how to handle every type of dispute situation, and has a proven track record of achieving a high win rate.

Most importantly, we need someone who can create, organize, and implement the right dispute workflows and SOPs to help us win more PayPal disputes, win subscription-related disputes, and prevent unnecessary PayPal disputes from happening in the first place.

Responsibilities

* Manage PayPal disputes, claims, and chargebacks
* Manage PayPal subscription and recurring payment disputes
* Prepare strong and complete dispute responses
* Submit evidence properly and on time
* Analyze each dispute and determine the best response strategy
* Handle Item Not Received disputes
* Handle Unauthorized Transaction disputes
* Handle Significantly Not As Described disputes
* Handle refund-related disputes
* Handle delivery and tracking-related disputes
* Handle subscription and recurring payment disputes
* Handle customer complaints before they turn into disputes
* Review PayPal cases daily
* Monitor dispute deadlines and required actions
* Work with customer service to collect needed evidence
* Work with fulfillment teams to collect tracking and delivery proof
* Improve PayPal dispute win rate
* Reduce unnecessary refunds and losses
* Identify the root causes of disputes
* Create workflows to prevent future disputes
* Create SOPs for every dispute situation
* Create SOPs for every subscription dispute scenario
* Train the customer service team on proper PayPal dispute handling
* Give management clear recommendations to reduce PayPal risk

Subscription Dispute Experience Required

The ideal candidate must have strong experience handling and winning PayPal disputes related to subscriptions and recurring payments.

We have subscription-based products, and subscription disputes can come from many different scenarios. We need someone who already understands these situations and knows how to prepare the best evidence, response strategy, workflow, and SOP for each case.

Subscription dispute scenarios may include:

* Customer claims they did not authorize the subscription
* Customer claims they did not know it was a recurring payment
* Customer claims they cancelled but were still charged
* Customer requests a refund after renewal
* Customer opens a dispute after receiving subscription product
* Customer claims subscription terms were unclear
* Customer claims they were charged without consent
* Customer claims they did not receive a subscription reminder
* Customer disputes multiple recurring payments
* Customer claims product was not as described
* Customer claims they only agreed to a one-time purchase

We need someone who understands how to win these cases by properly using evidence such as:

* Subscription terms and conditions
* Checkout consent
* Customer agreement proof
* Order confirmation
* Renewal confirmation
* Cancellation policy
* Refund policy
* Customer communication history
* Delivery and tracking proof
* Previous successful subscription deliveries
* Account activity or subscription history
* Screenshots of subscription terms shown before purchase

The person we hire must be able to create a complete Subscription Dispute SOP for every possible situation.

This includes:

* What evidence to collect
* What response to submit
* How to structure the rebuttal
* How to prevent similar disputes
* How customer service should respond before it becomes a dispute
* When to refund
* When to fight
* When to escalate
* How to protect the PayPal account from future risk

Dispute Prevention Responsibilities

We need someone who can help prevent PayPal disputes before they happen.

This includes creating workflows for:

* Item Not Received cases
* Delayed shipping cases
* Missing tracking cases
* Customer complaints
* Refund requests
* Subscription cancellation issues
* Subscription renewal complaints
* Address issues
* Delivery confirmation issues
* High-risk orders
* Payment concerns
* Escalated customer messages

The goal is not only to win disputes, but to stop avoidable disputes from happening.

What We Are Looking For

We are looking for someone who is:

* Very experienced with PayPal disputes
* Very experienced with subscription disputes
* Very familiar with the full PayPal dispute process
* Strategic and aggressive enough to recommend the right solutions
* Strong at creating dispute workflows
* Strong at creating SOPs
* Strong at identifying weak points in current processes
* Experienced in improving PayPal dispute win rates
* Experienced in preventing PayPal disputes
* Experienced in winning subscription-related PayPal disputes
* Detail-oriented and deadline-driven
* Able to work independently
* Able to communicate clearly with management and customer service

Requirements

* Proven experience handling PayPal disputes
* Proven experience handling subscription-related PayPal disputes
* Proven high win rate in PayPal disputes
* Strong understanding of PayPal dispute categories
* Strong understanding of what evidence PayPal requires
* Experience creating dispute responses and rebuttals
* Experience reducing dispute losses
* Experience preventing disputes through better workflows
* Experience creating SOPs for dispute handling
* Experience creating SOPs for subscription disputes
* Experience working with ecommerce or dropshipping businesses
* Ability to analyze dispute patterns and recommend solutions
* Strong written communication skills
* Strong attention to detail

Preferred Experience

* Ecommerce experience
* Dropshipping experience
* Experience with Shopify stores
* Experience with subscription-based ecommerce products
* Experience with high-volume PayPal accounts
* Experience with customer service dispute prevention
* Experience handling Item Not Received disputes
* Experience handling Unauthorized Transaction disputes
* Experience handling chargebacks
* Experience handling recurring payment disputes
* Experience creating PayPal dispute dashboards or tracking sheets

Proof Required

Applicants with proof of previous PayPal dispute results will be prioritized.

Please provide proof of:

* PayPal dispute experience
* Subscription dispute experience
* Previous dispute win rate
* Number of disputes handled
* Types of disputes handled
* Number of subscription disputes handled
* Examples of workflows or SOPs created
* Examples of dispute prevention improvements
* Results from reducing disputes or improving win rate
* Proof of winning subscription-related disputes

This Role Is For You If

* You know PayPal disputes extremely well
* You understand how PayPal reviews evidence
* You know how to win difficult disputes
* You know how to win subscription-related disputes
* You can create proper SOPs for every dispute type
* You can create proper SOPs for every subscription dispute scenario
* You can identify why disputes are happening
* You can give strong recommendations to reduce future disputes
* You can work with customer service and management to improve the entire process

This Role Is NOT For You If

* You only have basic customer service experience
* You have not handled PayPal disputes directly
* You have not handled subscription-related disputes directly
* You cannot prove your dispute experience
* You do not know how to create SOPs
* You only react to disputes instead of preventing them
* You are not comfortable giving strong recommendations to management

To Apply

Please send:

* A short introduction about yourself
* Your PayPal dispute experience
* Your subscription dispute experience
* Your previous PayPal dispute win rate
* Number of PayPal disputes you have handled
* Types of PayPal disputes you have handled
* Number of subscription disputes you have handled
* Examples of dispute workflows or SOPs you created
* Proof of past dispute results, if available
* Your availability
* Your expected monthly rate

Screening Questions

1. How many PayPal disputes have you handled before?

2. What was your average PayPal dispute win rate?

3. Have you handled PayPal disputes related to subscriptions or recurring payments before?

4. What are the most common reasons ecommerce stores lose PayPal disputes?

5. What are the most common reasons companies lose subscription disputes?

6. How do you handle an Item Not Received PayPal dispute?

7. How do you handle an Unauthorized Transaction PayPal dispute?

8. How would you respond if a customer claims they did not know they were signing up for a subscription?

9. How would you respond if a customer claims they cancelled but was still charged?

10. What evidence do you usually submit to increase the chance of winning?

11. What evidence do you usually submit to win subscription-related PayPal disputes?

12. How would you prevent PayPal disputes from happening in the first place?

13. Have you created PayPal dispute SOPs or workflows before? Please explain.

14. Have you created a subscription dispute SOP before? Please explain.

15. Can you provide proof of your previous PayPal dispute results?

16. Can you provide proof of experience winning subscription disputes?

Important

We need someone who can fully own our PayPal dispute, subscription dispute, and dispute prevention process.

The goal is to improve our PayPal dispute win rate, win more subscription-related disputes, reduce losses, prevent avoidable disputes, and create a proper SOP system for every PayPal dispute situation.

We are prioritizing applicants with proven experience, strong PayPal dispute knowledge, subscription dispute experience, and a clear track record of winning and preventing PayPal disputes.

SKILL REQUIREMENT

Customer Support Management Ecommerce Paypal Api

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PAYPAL DISPUTE, SUBSCRIPTION DISPUTE & PREVENTION MANAGER

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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