Loan Servicing Specialist

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: TYPE OF WORK

Full Time

: SALARY

$13-15/hr USD

: HOURS PER WEEK

40

: DATE UPDATED

Jun 24, 2026

JOB OVERVIEW

Project Overview
Dominion Financial Services (DFS) is a fast-growing real estate lender specializing in Short-Term Bridge Loans and Long-Term Rental Loans for real estate investors across the country. We are seeking a highly detail-oriented Loan Servicing Specialist to support our Relationship Management team by assisting with borrower communication, loan servicing coordination, and day-to-day account support activities.

In this role, you will serve as a key support partner to our Relationship Managers by helping manage borrower outreach, responding to servicing-related inquiries, coordinating follow-ups, maintaining accurate loan records, and ensuring a high level of customer service throughout the life of the loan.

If you have experience in mortgage lending, loan servicing, borrower relations, or financial services support, strong communication and organizational skills, and thrive in a fast-paced, process-driven environment, we would love to hear from you. Please share your background in loan servicing or customer support, relevant systems experience, and your earliest availability.

As a Loan Servicing Specialist You Will:
You will work closely with the Relationship Management and Loan Servicing teams to support borrower communication and servicing activities across a large portfolio of real estate investment loans. This role includes assisting Relationship Managers with outbound borrower outreach, follow-up communication, payment reminders, document collection, and general servicing support.

You will help maintain accurate loan records, organize borrower documentation, track outstanding items, and coordinate with internal departments such as underwriting, servicing, accounting, and special assets to ensure timely resolution of borrower requests and servicing needs. The role also involves responding to borrower inquiries, providing status updates, escalating issues when necessary, and helping ensure a positive borrower experience throughout the servicing process.

Additionally, you will assist with administrative and operational tasks that support the efficiency, accuracy, and responsiveness of the Loan Servicing and Relationship Management teams.

Required Skills & Qualifications:
Candidates should bring at least three years of experience in mortgage servicing, customer service, loan administration, borrower relations, or a related financial services role. Strong proficiency in Microsoft Office, particularly Excel and Outlook, is required, along with excellent communication, organizational, and problem-solving skills.

The ideal candidate is detail-oriented, process-driven, professional in borrower interactions, and comfortable managing multiple priorities in a fast-paced lending environment. Experience working with loan servicing systems, CRM platforms, or mortgage servicing software is strongly preferred.

Why You’ll Love Working With Us:
• Long-term, steady work with a US-based national lender
• 100% remote role, work productively from anywhere
• Supportive, collaborative team culture that values communication, efficiency, and teamwork
• Opportunity to work closely with experienced Relationship Managers and gain exposure to all aspects of loan servicing operations

Timeline:
• Full-time, long-term position
• Schedule: 9:00 AM – 5:00 PM Eastern Standard Time
• Start date: ASAP

SKILL REQUIREMENT

Email Support Mortgage Microsoft Excel

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Loan Servicing Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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