Elite Executive Assistant: AIRBNB

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: TYPE OF WORK

Full Time

: SALARY

65,000

: HOURS PER WEEK

40

: DATE UPDATED

Jun 24, 2026

JOB OVERVIEW

Elite Executive Assistant: AIRBNB

We are seeking an Elite Executive Assistant to be our customer service and guest communications lead for our Airbnb / Short Stay properties.

This role is probably not for you. We are looking for an elite level, top player.

Are you the type of person who can handle messages, cancellations, calm guests down, protect revenue, upsell confidently, and still keep systems organised like a machine, all at once and still be in charge?

You will be the front of our business. The smiling face and calming voice that guests see and hear. You will be ultra organised, patient, and have great energy. A background in sales and hospitality is a must. You will be admin focused, hospitality experienced, and an all roun intelligent and strategic thinker.

Responsibilities include:
- messaging every guest within 5 minutes of receipt,
- answering inbound calls via Ring Central
- handling booking requests
- ensuring smooth check-in and check-out processes
- dealing with issues and complaints
- communicating with Housekeepers/ Spot Checkers/ Maintenance
- selling bookings and extensions
- communicating internally to the rest of our team to ensure proactive and forward thinking team work
- helping simplify processes and automations
- Ai integration

Think digital hotel receptionist, strategic thinker, go getter, happy and fun, great energy etc.

The ideal candidate will have excellent communication skills and be able to work independently.

You MUST Have:

- OTA + Systems expertise: Airbnb, Booking. com
- Channel manager expertise
- Listing experience (optimisations, edits)
- Relationship building (you listen, ask the right questions, and handle people with presence and confidence)

Platforms You’ll Use on Day 1:

- Airbnb,
- Booking,
- other OTAs,
- Uplisting,
- WhatsApp,
- Email,
- Stripe,
- Google Drive
- Trello
- Slack
- Bigin by Zoho
- Pricelabs
- Ring Central
- Ring Doorbell

This is a long-term, full time position, 4 days total. Some Saturday cover will be expected in Peak season too (July and August). Paid at the same rate.

UK Hours, later shifts.

Monday: 10am - 10pm (11)
Tuesday 10am - 10pm (11)
Wednesday OFF
Thursday OFF
Friday 10am - 10pm (11)
Saturday OFF
Sunday 10am - 4pm (7)

40 Hours per week.
60 minutes unpaid break per shift.

Benefits:
2 weeks paid holiday
1 week sick pay

3 months probation period

How To Apply:

Subject Line - NEW2026 Application

Include:
A short cover email / letter (max 200–300 words) explaining why you are a fit for short-stay guest comms + ops

Your updated CV

A 1–3 minute intro video

Answer these 4 questions (short, direct):

Q1: What channel manager(s) and OTAs have you used daily?
Q2: What do you do when a guest demands a refund due to an issue at check-in? (Outline your steps.)
Q3: What’s your experience with deposits/waivers/claims/ID checks + Stripe?
Q4: What does “excellent guest comms” look like?

Applications without answers + video will not be reviewed.

Good luck.

JP

SKILL REQUIREMENT

Email Support Chat Support Phone Support

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Elite Executive Assistant: AIRBNB

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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