Climate Experts

Virtual Assistant (VA) – Dispatch Coordinator - HVAC, Plumbing & Electrical Company

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$5.25 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Jun 23, 2026

JOB OVERVIEW

Virtual Assistant (VA) – Dispatch Coordinator

Position Summary

The Dispatch Virtual Assistant (VA) is responsible for supporting the daily operations of the dispatch department by maintaining accurate scheduling, ensuring job readiness, reviewing completed calls, communicating with customers and technicians, and helping maintain proper job flow throughout the day. This role plays a critical part in delivering the Climate Experts customer experience by ensuring every job is scheduled correctly, communicated properly, and executed efficiently.

Key Responsibilities:

Call Review & Quality Assurance
Perform detailed reviews of completed calls to ensure accuracy and identify mistakes or missing information.
Verify all job notes, invoices, tags, estimates, and technician updates are completed correctly.
Ensure Service Titan information is accurate and updated properly after each call.
Technician Debrief
Conduct debrief conversations with technicians at the end of each call.
Confirm job completion details, recommendations, estimates, invoices, and follow-up items.
Ensure technicians are fully prepared and documented before moving to the next call.
Scheduling & Reschedules
Reschedule overbooked jobs while maintaining the health of the 3-day call board.
Assist with setting and maintaining the dispatch board daily.
Focus on “Right Tech, Right Call” scheduling to maximize efficiency and customer satisfaction.
Keep dispatch boards updated in real time throughout the day.
Job Preparation & Deep Dive Review
Review previous jobs and customer history before dispatching technicians.
Ensure technicians are properly set up with accurate job information, notes, equipment history, and expectations before every call.
Identify potential issues proactively before the technician arrives onsite.

Pre-Sold Repairs & Parts Coordination:

Schedule all pre-sold repairs within company timeline expectations.
Follow up daily with supply houses regarding part ETAs and availability.
Maintain accurate communication with customers regarding part delays, arrivals, and scheduling updates.
Ensure all parts-related jobs are updated and rescheduled promptly once parts arrive.

Revenue Performance:

Support the dispatch department in achieving daily HVAC Service and Plumbing revenue goals at least 75% of working days each week.
Prioritize scheduling to maximize technician efficiency, average ticket, and completed revenue opportunities.
Assist in maintaining strong call flow and minimizing technician downtime to support revenue production.

Turn Over Opportunities:

Maintain a minimum 50% turnover conversion rate daily, with a goal of 60%+ conversion into turnover opportunities.
Identify and communicate all potential turnover opportunities during call reviews and technician debriefs.
Ensure all qualifying turnover opportunities are properly documented, assigned, and followed up on.
Customer Communication

Send customer update texts and/or calls at:
9:00 AM
12:00 PM
3:00 PM
5:00 PM

Make ETA calls when technicians are wrapping up current jobs.
Provide proactive communication regarding delays, schedule changes, and technician arrival times.

Dispatch Coordination

Communicate efficiently with the call center and Call-by-Call team to maintain proper job flow.
Ensure all departments are aligned on scheduling changes, priority calls, and technician movement.
Help maintain daily operational efficiency and customer experience standards.

Performance Expectations

Maintain accurate and organized dispatch boards daily.
Ensure timely customer communication and updates.
Reduce scheduling errors and improve job readiness.
Support efficient technician routing and scheduling flow.
Maintain high standards of accuracy in call review and debrief processes.

Available Schedules

Schedule Option 1
Monday, Wednesday, Friday
8:00 AM – 9:00 PM
1 Hour Lunch Break

Schedule Option 2
Tuesday, Thursday, Saturday
8:00 AM – 9:00 PM
1 Hour Lunch Break

Schedule Option 3
Monday, Tuesday, Friday, Saturday, Sunday
8:00 AM – 5:00 PM
1 Hour Lunch Break

SKILL REQUIREMENT

Phone Support Conflict resolution Outbound Calls

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0169
Total Execution Time	0.0182

GET DATA

No GET data exists

MEMORY USAGE

1,514,992 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Virtual-Assistant-VA-Dispatch-Coordinator-HVAC-Plumbing-Electrical-Company-1674882

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0117 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1674882 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 839829 LIMIT 1
0.0018	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1674882 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-30',ej.date_added) duration_days, DATEDIFF('2026-07-30',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-30',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1674882'
0.0007	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1674882
0.0007	UPDATE employer_jobs SET hit_counts = '*Jun-23-2026=477Jun-24-2026=184Jun-25-2026=102Jun-26-2026=44Jun-27-2026=25Jun-28-2026=13Jun-29-2026=23Jun-30-2026=28Jul-01-2026=17Jul-02-2026=10Jul-03-2026=10Jul-04-2026=7Jul-05-2026=6Jul-06-2026=38Jul-07-2026=22Jul-08-2026=18Jul-09-2026=14Jul-10-2026=10Jul-11-2026=10Jul-12-2026=6Jul-13-2026=19Jul-14-2026=15Jul-15-2026=8Jul-16-2026=7Jul-17-2026=5Jul-18-2026=9Jul-19-2026=2Jul-20-2026=8Jul-21-2026=9Jul-22-2026=6Jul-23-2026=10Jul-24-2026=13Jul-25-2026=16Jul-26-2026=4Jul-29-2026=1*Jul-30-2026=1' WHERE job_id= '1674882'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=895*Jul-2026=301' WHERE job_id= '1674882'`
0.0012	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1674882' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1674882
0.0046	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '839829' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1785369825
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Virtual-Assistant-VA-Dispatch-Coordinator-HVAC-Plumbing-Electrical-Company-1674882
csrf-token	0548db25b4b1763aad3ada1f54eba55b

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.84
HTTP_DNT

Climate Experts

Virtual Assistant (VA) – Dispatch Coordinator - HVAC, Plumbing & Electrical Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?