Amazon E-Commerce Virtual Assistant (Store Management & Customer Service)

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TYPE OF WORK

Full Time

WAGE / SALARY

6

HOURS PER WEEK

40

DATE UPDATED

Jun 19, 2026

JOB OVERVIEW

We are looking for an experienced Amazon E-Commerce Virtual Assistant to support the daily operations of a growing U.S.-based beauty products e-commerce business.

This role is ideal for someone with hands-on experience using Amazon Seller Central, excellent customer service skills, and the ability to manage multiple brands and seller accounts while maintaining a seamless customer experience.

If you're highly organized, detail-oriented, and passionate about e-commerce, we'd love to hear from you.

Key Responsibilities
Amazon Store Management

• Manage and maintain Amazon Seller Central accounts
• Support multiple Amazon stores, brands, and seller accounts
• Monitor account performance and account health metrics
• Assist with issue resolution and account maintenance

Customer Service & Order Management

• Respond to customer inquiries professionally and promptly
• Handle returns, refunds, complaints, and order-related concerns
• Monitor and manage customer messages daily
• Ensure a positive customer experience and customer satisfaction

Inventory & Operations Support

• Track inventory levels and coordinate stock updates
• Assist with inventory management and reporting
• Coordinate with internal teams regarding fulfillment and operational updates

Reporting & Administrative Support

• Maintain accurate records of customer interactions and store activities
• Prepare reports related to customer service, inventory, and store performance
• Support operational processes to ensure smooth day-to-day store management

Qualifications
Required

? Proven experience using Amazon Seller Central

? Strong customer service and communication skills

? Experience handling:
• Returns
• Refunds
• Customer complaints
• Order management

? Strong English communication skills (written and verbal)

? Highly organized with strong attention to detail

? Ability to manage multiple brands, stores, and priorities simultaneously

? Proficiency in Microsoft Office and Google Workspace

Preferred

• Experience with inventory management tools
• Experience with Nineyard (a plus)
• Previous experience supporting multiple Amazon accounts
• Beauty, retail, or e-commerce industry experience

Interested? Please share the link to your intro video or Vocaroo highlighting your relevant experience, along with your WhatsApp number.?

Please note that applications without a Vocaroo or intro video will not be considered for the next step of the process.

SKILL REQUIREMENT
Amazon Ecommerce
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