Junior Operations Support

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TYPE OF WORK

Full Time

WAGE / SALARY

TBD

HOURS PER WEEK

40

DATE UPDATED

Jun 19, 2026

JOB OVERVIEW

About the company
We are recruiting on behalf of a fast-growing UK-based vehicle logistics tech company. They have built a platform that automates vehicle movement between dealerships and customers across the UK, cutting delivery times from over a week down to 24-48 hours. As their volume grows, they are building a dedicated operations support team to keep things running at that standard.

About the role
Every vehicle that moves through the platform has to be confirmed before a driver is ever dispatched. That confirmation has to be accurate. A missed detail or an unchecked discrepancy does not just affect one vehicle - it can hold up the entire operation. You will be part of the team that makes sure that does not happen.

You will work closely with the operations team and alongside a mid-level tea ---------- mber who will guide you through the process and support you as you grow into the role.

Day to day, you will:
- Make outbound confirmation calls to dealerships, customers, and drivers before each vehicle collection and delivery
- Verify vehicle details and flag any discrepancies to your tea ---------- mber
- Sync with drivers on tasks, updates, and last-minute changes
- Keep clear and accurate records of each interaction
- Support the team and escalate anything that needs a more experienced hand

What we are looking for
- 1-3 years of experience in customer service or a similar phone-based role
- Strong English communication skills, verbal and written - you will be speaking with UK dealerships, customers, and drivers daily
- Solid attention to detail and a thorough, reliable approach to your work
- Comfortable in a fast-paced environment without letting things fall through the cracks
- Empathetic and professional on the phone, even under pressure
- Experience in logistics, freight forwarding, or transport is an advantage but not required
- Eager to learn, take feedback, and grow within a fast-moving operations team

Work setup requirements
- Fast, reliable internet connection
- Quiet, professional work environment - this is a call-heavy role and audio quality matters
- Good quality headset
- A dedicated workspace free from background noise and interruptions
- Full-time, UK working hours

How to apply:
Please apply using the following link: ----------

SKILL REQUIREMENT
Call Center Operations Management Customer Service Logistics Coordination
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