Customer Support Specialist — Supplement Brands | Zendesk + Shopify + Loop (Long-Term, Scaling to Full-Time)

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TYPE OF WORK

Part Time

WAGE / SALARY

$5–6/hour USD (increases with performanc

HOURS PER WEEK

7

DATE UPDATED

Jun 19, 2026

JOB OVERVIEW

Hey — I'm Gavin.

I run customer support for multiple DTC supplement and wellness brands on Shopify, and I'm looking for one person who already does this kind of work and wants a long-term home.

Not looking to train someone from scratch. I need someone who already knows what it feels like to open Zendesk in the morning, see 80+ tickets waiting, and just start clearing — subscriptions, delivery issues, refunds, chargebacks, angry customers, legal threats — all of it, without needing someone over your shoulder.

If you've spent years supporting supplement or wellness brands through Zendesk and Shopify, using Loop or Seal Subscriptions — this will feel familiar from Day 1.

What you'll actually be doing:

— Opening Zendesk, picking up tickets, and resolving them end-to-end
— Running subscription cancellations through a multi-step retention flow — Step 1 (ask why + offer benefits), Step 2 (offer pause/skip/frequency change), Step 3 (provide cancellation portal), through to final cancellation — exactly the way you've done it before
— Catching legal trigger words — attorney, lawyer, BBB, FTC, dispute, chargeback, court, consumer protection — and switching to immediate resolution without hesitation
— Checking Shopify order history, verifying subscription status in Loop or Seal, searching by email + name + username across multiple stores before responding
— Handling delivery issues — tracking via 17track or USPS, providing updates with tracking links, managing "delivered but not received" cases
— Processing refunds (full and partial), managing chargeback responses, and de-escalating frustrated customers with warmth and professionalism
— Using pre-built macros for speed while adjusting tone to match each customer's situation
— Signing off with your name, professional formatting, clean structure — every time

If you just read that list and thought "that's literally my current job" — keep reading.

What makes this different from your current role:

— You work directly with the brand owner (me). No middle management, no agency layers, no confusion about who to ask
— I give real, specific feedback — not just "do better." I'll tell you exactly which ticket, which step, and why
— Your hours grow as fast as you prove yourself. This starts at 1 hour/day and scales to full-time. I've done this before — the right person gets more hours within weeks, not months
— Bonuses for consistently clean work. Not a maybe — a real part of how we operate
— Weekly PayPal payouts every Tuesday. No chasing invoices, no delays

The details:

— Starting rate: $5–6/hr depending on experience (willing to pay more for someone who's been doing this 3+ years)
— Hours: 1 hr/day to start, scaling to 4–6 hrs/day, and eventually full-time
— Schedule: Flexible within 9am–7pm CT — you pick your window
— Tools: Zendesk (macros + views), Shopify (order lookup + admin), Loop or Seal Subscriptions, ----------
— Payout: Weekly via PayPal (Tuesdays)

What I need from you (non-negotiable):

— 3+ years of daily Zendesk experience — real queue work, not "I've seen it"
— Real Shopify experience — order lookup, subscription verification, navigating multiple stores
— Hands-on experience with Loop Subscriptions, Seal Subscriptions, or Recharge — actually cancelling, pausing, skipping, modifying subscriptions in the backend
— Previous experience supporting supplement, wellness, or health brands — you understand the customer profile and product type
— You can handle 50+ tickets/hour using macros
— You catch legal keywords every single time — attorney, BBB, FTC, lawsuit, dispute, court — and you know exactly what to do when you see them
— Strong written English — warm, clear, professional, no copy-paste robotics
— Reliable internet + quiet workspace

Why people stay with us:

I'm not going to pitch you on culture or mission statements. Here's the truth: I pay on time, I communicate clearly, I respect your time, and I give you room to grow. The right person here isn't just clearing tickets — they're building something with me. I want someone who's looking for that.

How to apply:

Send me:

1. A short note about your experience — specifically which supplement or wellness brands you've supported, which subscription platform you've used (Loop, Seal, Recharge), and how long you've been using Zendesk daily
2. Your resume
3. A screenshot of your internet speed test

If your experience matches, I'll send you a few screening questions and a short practical test. No tricks — just real tickets, real scenarios, showing me you can do what you already know how to do.

Looking forward to meeting the right person.

– Gavin

SKILL REQUIREMENT
Zendesk Shopify Customer Support
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