Customer Service & Marketing Specialist for a US Electrical Company (AI-Forward, Long-Term, Overnight)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$5.32/hr

: HOURS PER WEEK

40

: DATE UPDATED

Jun 19, 2026

JOB OVERVIEW

Rizen Electric is a faith-driven, family-run residential electrical company in Arizona, USA. Our mission is simple: brighten people's day. We treat our customers like family and we treat our team the same way. We run a modern, AI-assisted operation, and we are looking for ONE sharp, warm, dependable person to be the heartbeat of our customer experience for the long haul. This is a career seat, not a gig.

What this role is
You are the friendly voice our customers hear and the person who makes sure none of them ever falls through the cracks. You start by owning our phones and bookings. As you master that, you grow into running our marketing and helping us build smart AI workflows. We will train you on everything specific to us. We provide the phone system, the tools, and clear step-by-step playbooks for every part of the job.

What you will own (starting day one)

Answer every incoming call warmly and professionally and book the appointment.
Respond to new leads fast (within minutes, not hours). Speed wins the job.
Capture complete info on every call: name, full address, cell number, and texting consent.
Run our follow-up loop: thank-you "happy calls" after each job, follow up on quotes that did not close yet, request reviews from happy customers, and thank customers who refer us.
Respond to every Google review, good and bad, the same day.
Keep our schedule and customer records clean and accurate in our CRM.
What you will grow into (first 2 to 3 months)

Post consistently on social media and stay active in local community groups.
Keep our Google Business Profile fresh with photos, posts, and answered questions.
Send simple email promotions to past customers and create "customer of the month" posts.
Use our AI tools to draft, organize, and speed everything up, and help us build new workflows as you learn. If you love AI and automation, this is where you shine.
You must have (the non-negotiables)

Excellent spoken English with a clear, warm, easy-to-understand phone voice. This is the single most important requirement and we will assess it on a live call.
A genuinely positive, caring, can-do attitude. We hire for attitude and train the skills.
A proven track record on the US overnight shift, reliably, long-term.
Real comfort with AI tools (ChatGPT, Claude) and a habit of using them. Bonus for having built or run automations.
Fast at learning new software. Reliable computer, fast internet, quiet space, good headset.

What we offer
Competitive pay starting at $5.32/hr, 32hrs-40hrs a week, with raises as you grow into more.
Long-term, full-time stability with a company that values you as a person.
Real growth: own the phones, then marketing, then AI workflows.
A modern, AI-forward operation and a team that genuinely cares.
Paid trial period before a permanent offer.
How to apply (read carefully!)

Record a 60 to 90 second voice clip introducing yourself and answering: "Tell me about a time you helped a frustrated or upset customer, and how you turned it around." Share it as a link.
Answer in two or three sentences: "What AI tool do you use most, and what is one task you use it for?" Applications without both will not be reviewed. We read the ones who follow these steps first.

SKILL REQUIREMENT

Customer Support AI Tools

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Customer Service & Marketing Specialist for a US Electrical Company (AI-Forward, Long-Term, Overnight)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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