Virtual Assistant – Call Review & Quality Assurance (6 Positions)

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TYPE OF WORK

Full Time

WAGE / SALARY

$5/hour

HOURS PER WEEK

40

DATE UPDATED

Jun 19, 2026

JOB OVERVIEW

Virtual Assistant – Call Review & Quality Assurance (6 Positions)
Pay: $5.00 USD per hour ($800+ per month) + Performance Bonuses

Company: Solar Cancellation Resource Center (SCRC)

We are hiring 3 full-time Virtual Assistants to join our Quality Assurance team and help review sales and customer service calls.

Responsibilities
Listen to recorded calls in our dialer system (Convoso)
Review call outcomes and verify agents selected the correct disposition/status
Compare call outcomes against our disposition guide
Document any disposition errors
Maintain an audit trail of calls reviewed
Submit daily reports identifying agents who need coaching
Requirements
Strong English listening and comprehension skills
Excellent attention to detail
Ability to follow processes and guidelines consistently
Reliable internet connection and computer
Previous QA, call center, customer service, or call review experience preferred
Ability to work independently and meet daily review goals
What We Provide
Full training
Disposition Guide
Step-by-step SOP
Daily reporting templates
Long-term opportunity with a growing company
Compensation
Starting pay: $5.00 USD per hour
Full-time position (40 hours per week)
Performance bonuses available based on accuracy, productivity, and attendance
To Apply
Please send:

Your resume
Your internet speed test results
A brief summary of your QA, call center, or call review experience
Your favorite color (to confirm you read the entire job post)
Screening Question
Have you ever reviewed call recordings for quality assurance purposes? If yes, please describe your experience and the type of calls you reviewed.

We are looking for detail-oriented individuals who can accurately identify errors, follow established processes, and help improve agent performance and reporting accuracy.

SKILL REQUIREMENT
Customer Support Quality Assurance Virtual Assistant
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